Shelter Care Assistant Program Director

Shelter Care Assistant Program Director

Job Code: 2025-YS-004 |
Location: Milwaukee, WI |
Department: Shelter Care |
Employment Type: Full Time

• Supervise and mentor shelter staff, ensuring coverage and compliance with state standards.
• Act as a positive role model, engaging with youth in a therapeutic, trauma‑informed way.
• Oversee daily operations, safety procedures, and incident reporting.
• Collaborate with county partners, families, schools, and community providers.
• Step in as needed to provide shift coverage and hands‑on support.

• Education: Bachelor’s degree in Social Work, Criminal Justice, Psychology, or related field (required).
• Minimum 2–3 years supervisory experience (3+ years preferred).
• 2–3 years working in a 24/7 residential facility (4–5 years preferred).
• At least 3 years working directly with youth (5+ years preferred).

• Strong leadership and decision‑making in complex situations.
• Proficiency with databases, Excel, Microsoft Teams, and other tracking and reporting tools.
• Ability to guide and support staff in a fast‑paced environment.
• Trauma‑informed, person‑centered approach to youth care.

• Valid driver’s license, personal vehicle, and insurance (per agency policy).
• Must pass reference checks, background check, drug test, and driver’s license verification.
• Certification in Vistelar Safety or similar training preferred.

Duties require possible activity while monitoring or interacting with youth in the program. Staff may be required to use physical intervention in extremely rare situations if there is immediate physical harm posed to clients or staff. Ability to lift 30 pounds. Driving an agency vehicle is required.

Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet). WCS Is An Equal Opportunity/Affirmative Action Employer. All Qualified Applicants Will Receive Consideration For Employment Without Regard To Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, or Protected Veteran Status.

• Make a real impact in the lives of youth.
• Lead a supportive and mission‑driven team.
• Opportunities for professional growth and development.
• Health, dental, and vision insurance coverage.