Recovery Support Coordinator - Recovery Coordination; RSC

Recovery Support Coordinator – Recovery Support Coordination (RSC)

Position located in Milwaukee, Wisconsin with Wisconsin Community Services, Inc. within the WIser Choice Behavioral Health Department. Full‑time. Job Code: 2025-BHS-022.

• Accept referrals of eligible consumers from Reach In Specialists, DOC and Central Intake; initiate strength and need assessment; offer service coordination and treatment planning in conjunction with Probation and Parole plan.
• Set up Recovery Support Teams comprised of formal and informal supports; assemble within two weeks of enrollment by interviewing the consumer and identifying the support system.
• Facilitate and coordinate Recovery Support Team meetings to develop a Recovery Plan of Care (RPOC) based on consumer strengths, needs, values and preferences; include a probation/parole component to assist the consumer toward favorable and measurable outcomes. Complete the initial RPOC within thirty days; update every 30 days or as needed.
• Assist the team in establishing measurable consumer outcomes; adjust RPOCs to remove barriers among agencies.
• Prepare and conduct training on Wraparound philosophy and approach for consumers, AODA vendors, and other team members.
• Counsel, support, and engage the consumer in the AODA Wraparound process; promote self‑sufficiency and aid in rebuilding relationships and daily living.
• Collaborate with Probation and Parole and the AODA agency to provide ongoing aftercare, facilitate team meetings, and coordinate services.
• Develop and authorize RPOC services for the consumer through vouchers with approved network providers; follow vouchering guidelines.
• Monitor provision and quality of services through the team; modify RPOCs per established guidelines.
• Advocate for the consumer in developing new services/resources; act as liaison regarding the court system and other institutions.
• Provide or secure crisis services for consumers, via face‑to‑face or phone contact.
• Arrange or provide transportation as appropriate; drive to locations for meetings with clients and agencies.
• Document RPOC, progress notes, authorizations, crisis plans, and collect outcome data in a timely manner.
• Maintain a caseload of up to twenty consumers; attend weekly face‑to‑face contacts, team meetings, and be available 24/7 for crisis response as required.
• Participate in administrative and collaborative meetings and activities associated with the WIser Choice and Behavioral Health Department.

• Assist in educating and engaging defendants in the treatment process.
• Participate in Recovery Support meetings as appropriate.
• Attend training to enhance facilitation skills.
• Collaborate with other individuals the consumer may interact with (e.g., probation, DOC, social services, courts, attorneys, employers).
• Other duties and responsibilities as determined by the Administrator.
• Assist the consumer to access AODA treatment and recovery services, including mental health, housing, employment, social services, education, and others as needed.

Highly organized, detail oriented, with strong follow‑through; excellent written and verbal communication; ability to work with diverse populations; knowledge of substance abuse and addiction; understanding of criminal justice and community resources; experience in interviewing and meeting facilitation; proficient computer skills.

Bachelor’s Degree in Criminal Justice, Social Work, or Human Services; at least three years of related experience; knowledge of Wraparound philosophy a plus; valid Wisconsin driver’s license, automobile insurance, and access to a vehicle; minimum typing speed of 35 words per minute; meet security clearance standards set by the Wisconsin Department of Corrections and Milwaukee County.

Reports directly to the Administrator/Program Supervisor; interacts with incarcerated individuals, correctional staff, probation/parole, WCS staff, AODA and recovery support providers, funders, family members, and the general public.

Adheres to agency Code of Conduct, policies, and procedures; conducts…