Service Technician

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground‑breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world‑class service and other aftermarket support as well as solutions for automation, digitalization and electrification.

At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers’ productivity. Service Technicians provide thorough service support for preventative maintenance, equipment troubleshooting & repairs and monitoring/testing that result in minimizing downtime, reducing costs and promoting our service and product capabilities.

Work environment includes exposure to moving mechanical parts, fumes or airborne particles, outdoor weather conditions, high or precarious places, noxious chemicals and electrical shock. Company provided Personal Protective Equipment (PPE) is required. This position is considered Safety Sensitive.

Onsite

• Complete Pre‑delivery Inspections (PDI) on machines
• Perform routine preventative maintenance, use analytical skills to troubleshoot and repair all Epiroc products in accordance with manufacturer recommendations
• Ensure the appropriate tools and equipment are on‑site and properly maintained
• Communicate service and other relevant activities to the Service Coordinator in a complete and timely manner
• Adhere to Company safety and environmental requirements, using proper safety procedures and PPE
• Maintain courteous and professional demeanor and communication with customers and internal staff at all times

• Run diagnostics on malfunctioning equipment, determine possible causes and initiate repairs
• Work independently with minimal supervision, especially for hydraulic and electrical troubleshooting
• Execute diagnostics on malfunctioning components and perform repairs as required
• Support varied activities with simultaneous projects and deadlines in a fast‑paced environment

• Test and document proper operating parameters
• Complete detailed failure analyses on all rebuilt components, identify root causes, recommend corrective actions and initiate warranty processes
• Serve as subject matter expert for other service technicians, supporting their training and development

• Basic computer skills, familiarity with Epiroc equipment, strong mechanical aptitude and experience with industrial/commercial fluid power and low‑voltage electrical control systems
• Own hand tools; ability to expand inventory by purchasing additional tools as required
• Complete required training within the specified time frames (TL1, PDI procedure, machine specifications, reading schematics within 3 months; Safe Start Modules 1‑5 within the first year)
• Valid driver’s license with a good driving record
• Travel may be required for training or assistance in other Service Centers or Competency Centers

• Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 2‑5 years of relevant experience
• Working knowledge of hydraulic systems, powertrain function and related components

• Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 5+ years of relevant experience
• Demonstrated expertise in the maintenance, overhauls and repairs of a wide variety of hydraulic and powertrain components

Level will be determined based on the selected candidate’s relevant work experience, knowledge, skills and ability to perform the essential functions of the job.

Note:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Employment at Epiroc is “at‑will.” Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We welcome diverse talent and are committed to building an inclusive workplace where all employees feel a strong sense of belonging.