Service Technician

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground‑breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world‑class service and other aftermarket support as well as solutions for automation, digitalization and electrification.

Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world.

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long‑term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers' productivity. We focus on spare parts supply, professional service, support solutions and training.

Service Technicians provide thorough service support for preventative maintenance, equipment troubleshooting & repairs and monitoring/testing that result in minimizing downtime, reducing costs and promoting our service and product capabilities. It is expected that this work be executed with a sense of urgency, while not compromising Epiroc's high quality standards.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, noxious or caustic chemicals and the risk of electrical shock. Employees will be expected to sit for extended periods if needed, use hands to feel and reach with hands and arms, talk and hear.

Company provided Personal Protective Equipment (PPE) is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive.

Onsite

• Complete Pre‑delivery Inspections (PDI) on machines
• Perform routine preventative maintenance, use analytical skills to troubleshoot and repair all Epiroc products in accordance with manufacturer recommendations
• Ensure the appropriate tools and equipment are on‑site and properly maintained
• Communicate service and other relevant activities to the Service Coordinator in a complete and timely manner
• Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority. Work sustainably, being conscious of the environmental impact
• Maintain courteous and professional demeanor and communication with customers and internal staff at all times

• Take initiative to run diagnostics on malfunctioning equipment, determine possible causes and initiate repairs
• Ability to work independently, exercising self‑discipline with minimal supervision, including when performing troubleshooting on hydraulic and electrical repairs
• Execute diagnostics on malfunctioning components, use expertise to determine possible causes of failure, and perform repairs as required
• Be able to support varied activities, with simultaneous project and deadlines in a fast‑paced environment

• Test and document proper operating parameters
• Complete detailed failure analyses on all rebuilt components and provide details to determine the root cause of the failure or problem,…