ISP Telecommunications Customer Premise Technician - Level IV

Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centres. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc.,

the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit

The Telecom Customer Premise Technician – Level IV is required to perform detailed installation, integration, and testing of Customer Premise fibre systems and routers with minimum supervision.

• Must have mastered installation skills and testing per Telco Standards and be able to perform all the duties of the Level IV requirements with a high degree of competence and accuracy.
• Mastered comprehensive equipment installation skills on a wide variety of fibre system installations and performed system testing and integration.
• Knowledge and experience with transport equipment including Ciena, Fujitsu, Cisco, Nortel, Nokia, DELL, Juniper, etc.
• Deep understanding of fibre installation standards and procedures.
• Ability to read and follow Method of Procedures, order specifications, floor plans, equipment, and wiring documentation.
• Responsible for the accuracy of all documentation as required.
• Ability to interface with customers, vendors, and other company employees in the completion of, testing of, and turning up of equipment. Turn up and integration system testing skills required.
• Elevated level of understanding of all company policies and practices, safety procedures, paperwork, and administrative requirements. Will review subordinate's time and expense documentation for accuracy and completeness.
• Comply with system update requirements of all company/customer installation documents.
• Ability to resolve any project related issues utilizing defined processes.
• Read, understand, and apply job/equipment specifications, installation documents, schematics, and test records. Demonstrated proficiency in generating MOPs, high‑risk activity reports, work schedules, test records, and project completion reports.
• Perform in‑process and final quality audits to ensure all items meet or exceed industry and/or customer standards. Interact with all members of the organization including Installation, Engineering, Project Management.

• Physically place, remove, or modify working and non‑working equipment.
• Install cable trays and/or racking from drawings and engineering documents.
• Install telecommunications equipment cabinets and frames, data servers, switches, routers, repeaters, bridges, gateways, multiplexers, transceivers, firewalls as required.
• Identify, label, measure, terminate and physically route the cables that supply AC and/or DC power or transmit data in various technical spaces.
• Conduct testing and document performance characteristics of hardware and software; determine efficiency, reliability, and compatibility with existing system.
• Perform test and turn‑up as well as other integration activities.
• Resolve equipment and technical issues as they arise.
• Perform quality validation on in‑process and completed work.
• Perform other duties as requested.

• Minimum 5+ years’ installation experience or combination of experience and training as determined by company management. Prior leadership experiences required. Verizon Installation experience a plus!
• High school diploma with two years technical school or a combination of training and experience related to telecommunications field installations.
• Ability to apply common sense understanding to conduct instructions furnished in written, oral, or diagram form. Ability to deal with problems involving variables in…