Automation Technician

Job Type: Full-time

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk.

With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at

The Automation Technician is responsible for performing routine maintenance on industrial equipment, including but not limited to electric forklifts, racking, dock & doors, scissor lifts, tuggers, floor scrubbers, golf carts, robotics, conveyor systems, case sealers & erectors.

• 3 Years Minimum Experience in Automation is required.
• Must have own tools, strong technology skills, strong office skills, self-motivated, organized, with great communication and relationship-building skills; able to work well under pressure in all situations.
• Must be able to read electrical schematics, wiring diagrams, hydraulic diagrams, pneumatic prints.
• Able to organize own work and work independently, with limited supervision.
• Experience with Electric Forklifts (Crown preferred) is a plus.

• Point of contact for customers.
• Performing and completing PMs & repairs.
• Facilitate work/repair requests.
• Provide shift coverage and fill in for PTO requests.
• Willing to be On Call.
• Communicate PTO coverage plans with direct supervisor and/or customers.
• Coordinate and drive warranty requests.
• Facilitate outside vendor work (PO process and billing).
• Facilitate all outside of scope work.
• Parts ordering and inventory management (5S).
• Fill out and complete daily work orders.
• Attend and complete monthly safety training requirements.
• Troubleshoot equipment failures, including root cause analysis; research potential warranty, rework and repetitive repairs using historical equipment data via Field Connect.
• Complete all repairs of equipment in a timely manner per manufacturer guidelines.
• Judgment and decision making — consider costs and benefits of actions to choose the most appropriate course.
• Inspect equipment per PM Planning tools schedule in Field Connect service platform.
• Communicate information to supervisor and co-workers by phone, email, or in person.
• Timely and accurate completion of all work orders and service records per Concentric time standard.
• Maintain accurate and timely entry of work hours in Paylocity.

• All work must be completed safely and in accordance with customer and Concentric requirements.
• Work areas maintained to ensure safety; keep areas clean and organized daily.
• Complete safety training modules timely.
• Other duties as assigned by supervisor.

• PM Completion, Tech Efficiency, Customer Satisfaction, Inventory Variance, Work in Progress, Safety, Shop Cleanliness & 5S, attitude and teamwork, and other KPIs as assigned.

• High School or GED Diploma required.
• Minimum 3 years of Automation experience.
• Strong electrical troubleshooting skills (480V, 240V, 24V, 48V).
• Ability to read electrical schematics, wiring diagrams, hydraulic diagrams, and pneumatic prints.
• Ability to work independently, with diverse teams and across remote offices.
• Strong mechanical troubleshooting skills; basic plumbing and basic handyman skills.
• Minimum 5 years’ experience as an Automation Tech / forklift technician / automation technology-savvy.
• Experience with Electric Forklifts (Crown preferred).
• Ability to troubleshoot and diagnose electrical components using wiring diagrams and schematics; basic laptop software skills for identifying online issues.
• Manufacturer training available;…