Sales Support Engineer

The greatest technology is here. Where are you?

Sales Support Engineer

NORVADO, NORTHERN WISCONSIN’S PREMIER PROVIDER OF TECHNOLOGY PRODUCTS AND SERVICES, IS LOOKING FOR A SALES SUPPORT ENGINEER.

WHY US

Innovative. Learner. Adaptable. Passionate. Adventurer. Nature lover. Can-do Attitude. If you use any of these terms to describe yourself, then the folks at Norvado are your kind of people. Our mission at Norvado is to deliver leading technology that allows the up-north lifestyle to keep a strong connection with the world. We take pride in being good stewards of our communities and ground our business decisions with that in mind.

Our area can provide you with the high-quality of life you’ve always dreamt of. From unique small businesses to pristine lakes, modern medical facilities to top-notch education, you’ll find Norvado is home to a place like no other. Our territory includes the south shore of Lake Superior, national forests, and many inland lakes. If that’s not enough, we have an abundance of history, music and art all with the small-town feel.

Perks to being a hard-working Norvado employee include medical and dental insurance, PTO, generous 401K match, profit sharing and best of all, wanting to come to work on Monday.

We are a local company making a big impact in our communities. Providing Northern Wisconsin with everything big cities have and everything they don’t.

THIS ROLE

The Sales Support Engineer (SSE) is a technical expert supporting Norvado’s Business Sales team, focusing on telecom and IT solutions for business customers. This role bridges technical networking expertise with customer-facing consulting, ensuring customers receive the best-fit technology solutions for their needs. The position is primarily supportive and consultative, with no individual sales quota or commission; however may be eligible for team bonuses tied to overall sales team performance.

This position has the potential to be based out of any of Norvado’s three office locations:
Cable, Phillips, or Eagle River, WI.

DUTIES & RESPONSIBILITIES

Technical Sales Support & First-Level Escalation: Serve as the primary technical resource for the Business Sales team, providing all first-level technical support for sales-related inquiries. This role will act as the central point for escalation. Attend customer meetings to explain advanced telecom/IT solutions in plain language and tailor proposals with appropriate configurations and equipment.

Customer Consultations & Site Surveys: Lead consultations to assess business needs and infrastructure; perform site surveys independently for new projects and smaller projects and collaborate with technicians on larger scopes (smaller projects are defined as 7 or fewer devices). Device thresholds will be reviewed periodically based on workload and historical data. Prepare clear scopes of work and documentation for implementation handoff.

Solution Design & Documentation: Develop detailed solution designs, diagrams, and technical documentation for proposals and RFPs, ensuring feasibility and alignment with Norvado’s network capabilities and best practices.

Carrier & Sales Enablement: Support Business Sales Manager with carrier-related tasks (service orders, availability checks, technical reviews) and assist Sales Executives in achieving goals, managing installations, and generating leads.

Customer Engagement & Support: Respond to inquiries, provide consultative guidance, recommend solutions, and maintain professionalism in all interactions.

Data Management &

Collaboration:

Maintain accurate records in CRM systems (ex: iVUE, Zoho), coordinate scheduling, participate in sales meetings, and collaborate across teams.

Continuous Learning & Representation: Stay current on industry trends and Norvado’s offerings, maintain certifications, mentor team members, assist with promotional activities, and identify opportunities for new or improved products.

Vision and Values: Adhere to Norvado’s vision statement, company goals, and values and beliefs statements and reflect these commitments in all work performed every day.

The above is intended to describe the essential functions of this position. Other duties…