Key Account Manager

Key Account Manager – Orphalan, a Syneos Health Company

Orphalan is dedicated to developing innovative treatments for patients with rare diseases. In our mission to improve the lives of patients who often feel neglected, we build a culture of collaboration, equality, and diversity while offering a comprehensive benefits package.

As a Key Account Manager, you will own relationships with physicians and pharmacy directors, leveraging these connections to generate increased demand for Orphalan’s products. You will position the company as a caring partner in rare disease treatment, targeting key prescribers and influencers within your territory to achieve sales, growth, and market share objectives.

• Achieve regional sales, growth, and market share targets.
• Develop, implement, and update a territory business action plan, identifying key customers, opportunities, and tactics.
• Provide thoughtful input to commercial colleagues for strategic and tactical planning.
• Execute national sales and marketing plans and strategies.
• Build a strong network within the territory and share knowledge with the national team.
• Anticipate potential barriers and propose responsible solutions.
• Maintain in‑depth knowledge of disease‑state drivers, influencers, and prescribing patterns.
• Develop and nurture close relationships with target customers, taking initiative to manage key medical experts.
• Build relationships with key accounts and opinion leaders in relevant specialist groups.
• Identify and acquire new clients.
• Maximize effectiveness of customer calls and presentations.
• Proactively develop and implement programs to increase market share (meetings, symposia, projects).
• Participate in national/regional meetings and medical conferences.
• Effectively handle customer objections and exceed expectations.
• Share exemplary skills with the team in a training capacity when called upon.

• Scientific background or degree combined with >8 years of experience in pharmaceutical sales or a similar role.
• Expertise in orphan drugs; experience with hepatology, neurology, metabolic, and gastroenterology professionals is beneficial.
• Existing relationships with territory accounts is a strong plus.
• Proven track record of success in a competitive environment.
• Product launch experience.
• Willingness to travel as required.
• Outstanding negotiation skills and a business sense.
• Excellent communication and interpersonal skills.
• Person of integrity complying with company policies and local legislation.
• High energy, positive outlook, entrepreneurial spirit, and proactive approach.
• Ability to set priorities and be highly self‑accountable.
• Ability to build strong relationships with key accounts/customers.
• Excellent presentation skills supporting ideas and strategies to management.
• Working knowledge of MS Office, Outlook, and effective presentation creation.

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Vets/Disabled).