Channel Development Specialist
Listed on 2026-01-30
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Sales
Sales Representative, Business Development, Customer Success Mgr./ CSM, Account Manager
Channel Development Specialist – North America Parts
Build Your Best Future with the Johnson Controls Team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities.
We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What We Offer
Competitive salary and incentive plan
Generous paid vacation, holidays, and sick time to promote work-life balance
Comprehensive benefits package including 401K, medical, dental, and vision care – available day one
On the job and cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
What You Will Do
The Channel Development Specialist (CDS) will interact extensively with the NA Parts Customer Service, Marketing, Materials Management, Operations, and Warranty Administration teams and will be responsible for proactively identifying parts sales opportunities within their base, working with the Channel Development Manager to help secure these opportunities and generating profitable growth through quota attainment for the assigned customer base
How You Will Do It
Maintain ongoing relationships with existing accounts to achieve the sales goals set for each account, increase sales and margin and make calls where and when appropriate
Prospect for new sales opportunities via outbound phone, email or other electronic communication
Follow up on open quotes to build relationships and win opportunities
Utilize Power BI tools to analyze sales trends with current customers to identify sales opportunities and report findings to the Sales Enablement Team.
Serve as a conduit between customers and Operations Team members regarding quoting, parts identification, expediting, account status, etc.
Oversee responses to customer orders and quotation requests for all levels of accounts received via outside salespeople, telephone, e-mail and written correspondence
Serve as the primary channel of information regarding marketing and training initiatives and seek to secure customer investment in these opportunities
Serve as account administrator and train customers on system tools (including application)
Serve as backstop to Customer Service Management Team for escalation of customer issues and seek mutually agreeable resolutions cooperatively within the NA Parts Management Team
Distribute frequent customer-facing communications and occasional presentation materials
Partner with customers to understand unmet customer needs and conduct voice of the customer (VOC) interviews when appropriate to understand customers’ pain points and gain a deep understanding of the markets
Fulfill occasional field requirements for customer-specific ad-hoc sales and performance reporting, recommended stock lists, marketing collateral materials, etc.
What We Look For
Required:
Bachelor’s degree and a minimum of two (2) years of aftermarket parts sales, technical sales or manufacturing sales experience OR associate degree and a minimum of six (6) years of aftermarket parts sales, technical sales or manufacturing sales experience OR an equivalent combination of education and experience
Prior experience and proven track record of successfully working remotely showcasing strong self-discipline and the ability to meet deadlines independently
Proven ability to solve practical problems, develop long-term solutions and effectively communicate resolutions to customers
Disciplined self-starter with excellent time management and multitasking skills in a fast-paced sales environment
Proficiency using MS Office Suite (Excel, Word, PowerPoint, Outlook)
Must reside in…
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