Outside Sales Representative

Talent Acquisition and Retention Specialist @ Lakeside International Trucks | Diesel Technician Recruitment Overview

Our Outside Sales Representative is responsible for through relationship building and prospecting, profitably increasing sales of parts, service, and body shop products to assigned customers.

• Achieve sales objectives to assigned accounts
• Establish and develop relationships through personal interaction with customers
• Identify target accounts and action plans to increase sales
• Complete and update Account Profiles on assigned accounts
• Contact new credit account customers within 15 days
• Timely resolution of customer complaints
• Address pricing, product, or customer service issues with customers
• Attend and participate in monthly Sales meetings to review performance, opportunities, challenges, programs, etc.
• Sales Representative Training – sales skills, product knowledge, computer systems. Plus, International mandatory and volunteer training.
• Coordinate and promote “Customer Training Nights”, and vendor “ride-alongs”
• Develop, manage, and track customer incentive programs.
• Promote, install, and administer Repair Link systems with customers
• Collect market feedback to monitor and address competitiveness
• Request special pricing assistance (SPA’s) from International when needed
• Manage parts customer contact database (CRM)
• Develop key vendor relationships. Maximize utilization of supplier programs and resources
• Special projects as assigned by General Manager, Director, Parts and/or President
• Maintain accurate customer records of all consignments
• Handle all elements of customer service to the assigned customer base
• Develop appropriate relationships with International personnel
• Proactively monitor, suggest inventory additions and/or modifications to support assigned accounts

• A high school diploma minimum
• A minimum of (3) years medium and heavy-duty truck parts/service experience
• A college graduate or equivalent experience in Medium/Heavy Duty truck industry is preferred

LAKESIDE IS AN EQUAL OPPORTUNITY/AFIRMATIVE ACTION EMPLOYER