Dementia Care Specialists Account Executive

Overview

Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail.

At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning.

As a member of the team, you can expect to:

• Make a difference through your work – You’ll be proud to tell your family and friends about what you do
• Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership
• Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins

The Dementia Care Specialists (DCS) Account Executive is a catalyst for DCS growth, spearheading sales initiatives that transform opportunities into lasting partnerships across healthcare markets, including, but not limited to, long-term care (LTC), assisted living facilities (ALF), skilled nursing facilities, home care, and Hospice. This role forges deep, trusted relationships with customers – championing their success, driving retention, and unlocking new avenues for expansion.

As both a customer advocate and a recognized expert in DCS’s offerings, the Account Executive operates with a high degree of autonomy and discretion, relentlessly pursuing results that elevate both customer value and DCS’s market leadership.

• Champion strategic customer partnerships in the assigned territory, serving as the indispensable advisor and delivering lasting value to every customer
• Accelerate business growth by uncovering and capitalizing on opportunities to expand existing accounts through strategic upselling and cross-selling of DCS’s programs, consultation, product solutions, and services
• Develop and execute strategic account plans to increase customer lifetime value
• Elevate customer satisfaction and loyalty by implementing proactive strategies that reduce churn and maximize retention
• Deliver compelling, solution-oriented presentations that address customer needs and showcase DCS’s unique value proposition
• Maintain accurate records of all customer interactions and sales activities, leveraging CRM and sales tools for accurate tracking and forecasting within their accounts
• Partner with cross-functional teams, including marketing, product management, and customer care, to ensure seamless customer experiences and successful solution implementations
• Provide actionable insights to leadership on industry trends, competitive activity, and client feedback to support strategic planning
• Report regularly on sales performance, customer engagements, and pipeline progress to leadership
• As requested, represent DCS at trade shows, conferences, and other industry events to expand market presence and build valuable connections
• Stay ahead of industry trends, competitive offerings, and regulatory requirements to position DCS competitively
• Perform other position-related duties as assigned

• Bachelor’s degree in business, sales, marketing, or related field
• Two years or more years of successful sales experience
• Proven experience in account management, customer success, or “hunter” sales role
• Familiarity with contract renewal and negotiation
• Proficiency with Microsoft Office suite and CRM platforms
• Experience working in the healthcare industry
• Maintain a clean driving record
• Meet all Vendor Credentialing requirements to ensure unrestricted access to CPI customer sites, including valid identification, background checks, drug screening, and required immunizations (such as COVID-19), as specified by each…