Account Manager - Structural Packaging

As an Account Manager, you will play a crucial role in fostering strong relationships with key clients and driving sales within the Greater Milwaukee to Chicago territory. You'll work with a diverse range of customers, offering high-quality products that meet the toughest industry standards. A successful Account Manager is a professional salesperson who is self-motivated with a passion for building lasting relationships and a strategic sales drive.

In this role, success is measured by the ability to consistently grow and manage a portfolio of accounts, maintain a high level of customer satisfaction, and deliver results that align with company objectives.

Active selling

• Builds and maintains strong relationships with existing clients and prospect new business opportunities in your territory.

• Collaborates with clients to understand their specific needs and recommend the most suitable products for their projects.

• Becomes the key customer contact, identifying needs, managing expectations and resolving issues through proactive communication.

• Delivers outstanding customer service by providing timely responses, resolving issues, and ensuring customer satisfaction.

• Understands the market and keeps customers informed.

• Owns the customer relationship.

• Solicits sales opportunities with new and existing customers.

• Introduces new programs to customers.

• Closes on sale opportunities.

• Manages leads and customers in the Company's CRM management system.

• Manages aged inventory and accounts receivable.

• Stays up-to-date with the latest product offerings, treatment technologies, and industry trends to position UFP as the go‑to choice.

• Works closely with the internal team to coordinate orders, deliveries, and resolve any product‑related concerns.

Strategic

• Develops programs based off customer needs.

  • Creates ongoing and growing business.

• Develops a plan for the business.

  • Focuses on targets and updates through CRM management.

• Focuses on meeting business plans.

• Conducts Customer Business Reviews.

• Introduces New product expansion/market.

• Prepares various reports and correspondence as required.

• Performs other duties as required.

We will provide the necessary training for you to:

• Generate sales based on company standards and expectations.

• Negotiate with customers to grow sales.

• Understand the importance of gross margin and the company's collection process.

Behavior

• Demonstrates a strong entrepreneurial spirit.

• Responsible and trustworthy to work under little supervision.

• Highly motivated and enthusiastic.

• Good interpersonal skills and a good communicator.

• Team player and goal‑oriented.

• Reliable and maintain good attendance.

• Professional and respectful.

• Able to pass a drug test.

Work Experience, Certifications and Education

• Minimum 3 years of work experience in sales or customer service.

• Working experience in sales, preferably with product, industry, and market knowledge in structural packaging, pallet, mixed material crates, and boxes, is a plus.

• Ability to understand technical specifications of products and communicate their benefits effectively to customers.

• Bachelor's degree in business administration, marketing, or related discipline, or equivalent experience is preferred.

• Understanding of basic accounting and business concepts.

• Proficiency in the use of the English language in reading, writing and speaking.

• Achievement, motivation, and perseverance

• Composure and resiliency

• Influence and persuasion

• Initiating action

• Negotiating

• Relationship building

The Company is an Equal Opportunity Employer.

Universal Forest Products and its subsidiaries and affiliates are equal opportunity employers. All qualified candidates will receive consideration without regard to race, color, religion, sex or national origin.