Prep Cook​/Server

Prep Cook/Server

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At Northwestern Mutual, we believe relationships are built on trust. Our lives and our work matter, and these beliefs launched our company over 160 years ago. Today they are a few of the reasons why people choose to build careers at Northwestern Mutual.

As a Prep Cook, you will work as part of a team preparing a variety of salads, hot vegetables, condiments, and related menu items. You will observe the safest possible food handling practices by thoroughly washing all produce, properly thawing meats, sanitizing work surfaces, and adhering to all other hygiene requirements when handling ready‑to‑eat foods. You will support the menu management process, including assistance with ordering and inventory processes.

You are an effective communicator, comfortable responding to customer questions or concerns in an expedient and appropriate manner. Flexibility is important in this role, as work location, tasks, and/or assignments vary routinely in response to changes in business need, customer demand, staffing changes, etc. At all times, quality, efficiency, and customer service are your highest priorities.

• Responsible for preparing a variety of salads, condiments or other related menu items for cafeteria and catering services which will include, but not limited to, salads, condiments, fruit plates, vegetables plates, sliced meats and sandwiches, and preparation of raw ingredients used for cooking.
• Reviews recipes, anticipates proper organization of work to assure efficiency and food safety, makes recommendations to adjust recipes as needed to improve product.
• Translates weights, measures and volume as the need arises in execution of recipes to assure consistency based on volume and other variables.
• Assists chefs in food preparation as needed, which may include some hot food preparation.
• Weighs, measures, cuts, slices and safely uses variety of equipment.
• Assures the safest possible food handling practices by thoroughly washing all produce, properly thawing meats, sanitizing work surfaces, thorough hand washing and adheres to all other requirements when handling ready‑to‑eat foods. Responsible for maintaining accurate and complete labeling and date marking of products to assure freshness.
• Maintains time and temperature records to minimize exposure of food to unsafe temperatures and minimize the risk of bacteria growth.
• Operates and cleans equipment following safety guidelines including use of PPE's.
• Supports the menu management process that includes following recipes, providing feedback for recipe improvements, following the ordering process as defined, assuring accurate portions, monitoring adequate records including HACCP logs and usage reports, inventories food storage areas, and assessing leftovers.
• Projects the ordering needs and quantities of all foods on the menu to provide timely preparation and efficient menu management for upcoming meals and events.
• Coordinates product to be distributed for use at various points of service including other kitchen areas, salad bar, serving stations and catered events.
• Routinely delivers on Restaurant Hospitality standards.
• Communicates with customers and servers through routine greeting and providing information verbally regarding the menu, preparation methods and services.
• Responds to any questions or concerns with the approach of immediate resolution of concerns or corrective action on matters that may be impacting the customer experience.
• In compliance with Restaurant Division Professional Conduct Expectations and maintains professional communication with all.
• May adjust work location tasks or assignments routinely throughout the day to adjust to changes in business need, customer demands, staffing changes or any other reasons that the incumbent may observe and take action for or directed by manager or team leader.
• As part of everyday duties, assist with serving lunch.

• High school diploma or equivalent and a minimum of three years of food production experience is required.
• Proven knowledge of and regular compliance with safe food handling…