Food Service Lead

Food Service Lead, Patient Services - St. Luke's

Apply for the Food Service Lead, Patient Services - St. Luke's role at Aurora Health Care
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$18.50/hr - $29.20/hr

• Maintain work assignments, staff schedules, and provide day-to-day work direction to staff.
• Ensure high-quality food for patients, retail, and catering/special functions; assist department leadership with patient satisfaction, loyalty scores, and sanitation requirements.
• Perform specialty assignments and projects.
• Act as a resource to employees and students, including training/orienting.
• Assign, monitor, and review progress and accuracy of work; monitor productivity and maintain appropriate staffing levels.
• Assist with human resources activities such as interviewing, selecting new employees, staff development, and resolving employee concerns.
• Interpret department policies and procedures, and advise and update staff on procedural changes.
• Monitor general department operations, adjust schedules, record essential information, and ensure timely completion of work.
• Conduct daily checks on employee staffing, make adjustments/substitutes as necessary, and assign non-routine tasks and duties.
• Provide work direction and guidance to designated food service staff and assign tasks to ensure efficient and timely service.
• Maintain a quality food production operation for internal and external customers.
• Assist in resolving issues, handling customer complaints, managing workflow, employee staffing, and equipment failures during the shift.
• Act as a resource person, work with employees to resolve problems and complex issues, and provide training in food preparation, pre-serving/serving activities, recipe standardization, cashiering, infection control, fire safety, and cleanup activities.
• Forecast the amount of required food for patients, cafeterias, and special functions; maintain records of meal census and food usage.
• Manage and respond to purchasing, tray-line, cafeteria, and/or special function requests.
• Inspect equipment and work areas to ensure proper use, maintenance and sanitation standards, and correct deficiencies as required.
• Utilize established production safety and sanitation standards to ensure safe food handling techniques and prevent bacterial contamination.
• May function as a Food Service Assistant or Food Ambassador, performing assembly and delivery of patient meals, dish room and cleaning duties, assisting patients, cash handling, balance sheets, food production, serving cafeteria customers, preparing, serving, and maintaining supplies of food and utensils.
• Serve in a flex position covering AM and PM shifts as needed, with open weekday availability, every other weekend, and rotating holidays.

Serv Safe Food Handler certification issued by the National Restaurant Association, to be obtained within 1 year.

High School Graduate.

Typically requires 3 years of experience in food preparation, service techniques, cashiering and sanitation standards, general and modified diets, in a large hospital or hotel/restaurant food service environment.

• Strong knowledge of food service in a hospital or related environment.
• Excellent customer service and communication skills to interact with a variety of people.
• Ability to work in close cooperation with nursing personnel.
• Reading and understanding written and oral communications.
• Self-directed, able to work independently and make decisions with minimal supervision.
• Friendly and cheerful demeanor, reflecting the culture of healing.
• Excellent phone etiquette.
• Strong knowledge and understanding of food/drug interactions and food allergens.
• Good organizational and time-management skills.
• Intermediate computer skills in Microsoft Office or similar products; ability to use e-mail and internet.