Lead RMA Support Specialist

Badger Meter - Where Every Drop Counts and So Do You

At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste.

Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation.

When you join us, you'll find:

• Purpose-driven work that makes a real difference in communities around the globe.
• Career growth and development opportunities designed to help you achieve your potential.
• A supportive, inclusive culture where collaboration and creativity thrive.

Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet.

Join a team where your technical skill and leadership truly make a difference. The Lead RMA Technician is responsible for evaluating and repairing returned products, managing daily RMA workflow, and communicating findings that help improve product reliability and customer satisfaction. You’ll lead by example—supporting technicians, coordinating with Customer Care, and ensuring data is captured accurately to drive ongoing improvements across safety, quality, and delivery.

The Lead RMA Technician is responsible for planning the safe and efficient evaluation of customer returned goods and repairs in a timely manner. This role is the first point of contact for the Customer Care team and will resolve inquiries by ensuring information is accurately and promptly relayed. The lead will also ensure all relevant data is logged, maintained, and reviewed to improve safety, quality, and delivery of our products.

• Coordinate safe and efficient flow of customer returns in a timely manner.
• Process incoming RMA goods for credit, calibration, warranty evaluation, and repair.
• Complete product repair services as required such as replacing defective components using customer provided data, testing equipment and hand tools.
• Plan the daily objectives for the team based on customer priorities and designated time frames.
• Review data and make improvements to meet quality and delivery targets.
• Oversee quality standards by maintaining thorough control of operational processes.
• Communicate information to Customer Care in a detailed form to ensure customer feedback is accurate.
• Collaborate internally with departments and leadership team to ensure areas are working effectively to meet or exceed customer expectations.
• Ensure relevant data including safety, workmanship, and operational concerns are accurately relayed to the leadership and supporting teams so factors can be evaluated and resolved.
• Provide mentoring to team members to ensure informed repair decisions will support high customer service both internally and externally.
• Participate in, contribute to, and champion Safety, Quality, Delivery, and Cost continuous improvement efforts.
• Provide warranty and failure analysis of returned product.
• Perform testing and calibration services for products.
• Properly disposition material returned for credit.

• High School Degree/GED required.
• 5+ years of experience in manufacturing desired.

• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint required.
• Basic experience with Lean/Six Sigma.

• Collaboration:
  
  Work collaboratively with others across the organization to achieve shared objectives.
• Communication:
  Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
• Initiating Action:
  Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Work Standards:
  Setting high standards of performance for self and others;…