Triage Registered Nurse

Job Summary

The Triage Registered Nurse (RN) is responsible for handling patient phone calls and care in collaboration with the Physician, Mid-level, Clinical Manager, and/or Director of Clinical Services. Calls may be directly from the patient, staff, outside doctors, long‑term care facilities, and acute care settings. The Triage RN will give advice and/or take action according to protocols while ensuring that the patient receives the highest quality of care in a timely manner.

• Assesses patient calls for urgency and prioritizes appropriately
• Provides patient care over the phone, utilizing the nursing process (assess, plan, intervention, evaluation)
• Recognizes life‑threatening situations and responds accordingly based on department protocols
• Advises patients regarding problems/symptoms professionally and compassionately at all times
• Utilizes the department Triage Protocols when advising patients
• Develops a plan for patients in distress, and depending on severity, contacts doctor or P.A. for collaboration
• Able to remain calm during stressful times
• Able to respond proficiently to patients’ needs with an emphasis on productivity
• Works collaboratively with physicians, mid‑levels, physician’s nurses/clinical assistants, Triage Staff to optimize patient care
• Refills patient medications according to office policy
• Utilizes Practiced Management System (PMS) and Electronic Medical Record (EMR) appropriately and efficiently
• Maintains a high level of confidentiality
• Documents patient care accurately, in the proper location in the EMR, and in a timely fashion
• Answers live calls as a priority and follows up on patient phone calls within the hour
• Oversees and facilitates the duties of the Triage assistant and Triage Techs as assigned, reassigning duties as necessary to meet department needs and maintain workflow
• Facilitates a harmonious work environment, treating all coworkers with respect and dignity
• Adheres to policies and procedures as set forth in the Employee Manual
• Flexible in meeting the needs of the department
• Maintains a safe work environment
• Performs clerical duties such as faxing, photocopying, and filing
• All other duties as assigned

• Current RN licensure in the State of Wisconsin
• Ability to communicate effectively with patients, family members, physicians, coworkers, and outside customers
• Computer and accurate keyboarding skills required

• Previous Gastroenterology experience

Hybrid work options available after onsite onboarding. 8‑hour (5‑day week) and 10‑hour (4‑day week) shift options Monday through Friday between 7:00 am – 5:30 pm. No weekends, holidays, or call hours.