Partnership Manager

Position Summary

Bernie’s Book Bank is looking for an enthusiastic and dedicated team player to serve as our Partnership Manager, a key role in the Operations and Development Department. While working one-on-one with volunteers, this person is typically the first impression a new guest gets of Bernie’s Book Bank. Although volunteering is a function of operations, the goal is to convert volunteers to members of our sustaining gift program, so this team member would have a small portfolio of donors to manage as well.

Incumbent must demonstrate passion about our mission to enable positive life experiences through books and book ownership and inspire others to embrace our mission. While fulfilling responsibilities, the Manager will be expected to maintain the integrity of Bernie’s Book Bank’s mission, culture, brand standards, core values and goals at all times.

The Partnership Manager is responsible for
volunteer outreach and recruitment, volunteer to donor conversion and
partner communications
with schools and distribution partners
.

• Solicit, schedule and coordinate volunteers (individuals and groups) to ensure volunteer slots in the Processing Center are filled.
• Coordinate volunteers/ sessions to effectively meet production requirements for distribution commitments.
• Assist with volunteer recruitment for special events like Booksgiving, VIP distributions and more.
• Manage Used book procurement in the Greater Milwaukee area – lead book drop partner program and manage volunteers to run virtual/physical book drives

• Focus on volunteer to donor conversion, ensuring the volunteer and philanthropic experience is consistent, process driven and positive.
• Manage a small portfolio of sustaining/one-time givers that generated from the volunteer experience
• Generate queries and mailing lists for appeals, events and initiatives as requested.
• Utilizing prospect research tools, update constituent records on regular basis.

• Implement and improve a plan to strategically and effectively communicate with all active/pending distribution partners
• Build and maintain the pipeline of potential distribution partners to grow our program
• Work collaboratively with Senior Operations Manager to plan and coordinate distributions and schedule VIP distributions for donor stewardship
• Collect, enter, maintain and analyze data related to distribution partners in CRM

• 2-4 years of professional experience
• Bachelor’s degree or equivalent experience
• Experience working with volunteers is preferred
• Possess the following qualities: organized, able to multitask/prioritize, detail-oriented, problem-solving, self-motivated, system-driven, friendly, enthusiastic, team-oriented.
• Ability to learn computer systems and databases, including Microsoft 365, Salesforce and event-related software.
• Strong project management skills, including the ability to manage multiple priorities and deadlines.
• Strong people skills, ability to speak with donors, school partners and event attendees in person and remotely.
• Excellent customer service and oral/written communication skills.
• Excellent analytical and problem-solving skills.
• Excellent communication (written and verbal) skills, and interpersonal skills

• Medical Insurance via BCBS, PPO and HMO options available, starting day 1
• Dental and Vision Insurance, starting day 1
• Hybrid work environment
• Employer covered Long Term Disability Insurance
• Short Term Disability Insurance available
• 401k with match after 1 year
• 17 Days of PTO a year
• 4 Floating Holidays per year
• 9 Paid holidays per year
• A passionate team with long term growth potential as we begin national expansion

While performing the duties of this job, the incumbent will typically be working in an office environment and be required to sit, reach with arms and hands, talk and hear. May require lifting up to 25 lbs for event set up. Reasonable accommodations may be made for individuals with disabilities to enable them to perform the essential job duties.