Chief Member Experience Officer; COO​/Chief Academic Officer

About Boys & Girls Clubs of Greater Milwaukee

Since 1887, Boys & Girls Clubs of Greater Milwaukee (BGCGM) has been a trusted, stabilizing force for young people, providing safety, belonging, and opportunity through generations of change. Serving more than 20,000 youth annually, BGCGM is the second oldest and largest single-city Club organization in the country, and a flagship chapter of Boys & Girls Clubs of America.

BGCGM’s mission is to inspire and empower all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens. Our staying power endures because the core of our work never wavers. This enduring cycle ensures that our mission not only lasts but evolves with each new generation of Milwaukee’s youth. Under the leadership of President & CEO Jeff Snell, and with the strong partnership of the Board of Trustees, BGCGM is executing an ambitious strategic plan: a seedbed for Milwaukee’s youth.

Beginning with a safe, fun, enriched environment where members put down roots and flourish through key developmental stages, this strategy centers on delivering high-quality, foundational experiences for their life’s trajectory strengthening the future of the City of Milwaukee.

Boys & Girls Clubs of Greater Milwaukee invites applications for a Chief Member Experience Officer to join our team. The Chief Member Experience Officer (CMEO) is a key member of the President’s Cabinet and provides executive leadership for the overall experience of more than 3,500 youth members served daily across 49 Club sites and Camp Whitcomb Mason. This role ensures that all Member Experience locations deliver safe, high-quality, mission-driven experiences aligned with BGCA core program areas, DCF licensing requirements, Department of Public Instruction (DPI)/Community Learning Center (CLC) outcomes, and the BGCGM strategic plan.

The CMEO has executive responsibility for all aspects of Member Experience, including:
Strategy and Development, Operations (Clubs, Ready Center and Camp operations), Program Quality, and Member Safety. This position also serves as the BGCGM executive representative for the Board-led Member Experience Committee, ensuring trustees have clear visibility into youth impact, program execution, and progress against strategic plan goals.

• Improve Club Member Experience and Outreach
• Build Community Engagement
• Create Positive Employee Experiences
• Improve Board Engagement
• Foster a Culture of Excellence, Collaboration, and Innovation
• Achieve Financial Sustainability

Organizational / Member Experience Strategy and Development

• Serve as a member of the President’s Cabinet and contribute to organizational strategy and development, cross-functional planning, and leadership decision-making.
• Translate BGCGM’s six Strategic Drivers into actionable strategies and tactics that will drive a future of organizational success through the development and enhancement of: systems, standards, performance measures (notably a Trustee dashboard), and continuous improvement processes across all Member Experience functions.
• Ensure Member Experience strategies are aligned with organizational goals, funding priorities, and long-term growth strategies.
• Model and foster a culture of excellence, safety, youth impact, and continuous learning.
• Partner with Mission Advancement to secure revenue through grants, donor engagement, and mission-aligned partnerships.
• Drive the development of strategic briefings, performance dashboards, and presentations that inform trustee oversight of youth outcomes, safety, quality, and organizational progress, coordinating with the CEO and leadership team to ensure consensus before Board review.
• Create high-impact board member engagement opportunities—such as Club visits, volunteer events, youth showcases and learning experiences—to deepen trustee understanding and commitment.
• Elevate BGCGM’s presence and credibility by representing BGCGM at community meetings, school district convenings, public-sector engagements, and national BGCA forums.
• In coordination with the Director of Member Experience & Strategic Partnerships,…