Restoration Project Manager

Restoration Sales & Marketing Leader | Driving Growth at SERVPRO® Team Cowell | Building Trusted Partnerships

SERVPRO Team Cowell is hiring!

SERVPRO Team Cowell is a locally owned and operated restoration company serving 7 locations across southeastern and South Central Wisconsin. As part of the nationally recognized SERVPRO franchise system, we have the resources and expertise to handle disasters of any size, providing tailored services for both homes and businesses. Known for our efficient and compassionate recovery solutions, we are available 24/7 to assist clients facing water, fire, storm, or mold damage.

Our highly skilled professionals work directly with insurance companies to ensure seamless restoration processes for our customers.

Growth opportunities can arise through any of our divisions, as well as specializations for commercial large loss, fire damage restoration, reconstruction, and much more.

If you have a sense of urgency and want to grow with a company that has seen 2x growth over the last year, look no further and apply today!

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our franchise as a new Restoration Project Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations?

Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with bonuses and the opportunity to learn and grow.

As a Project Manager, you’ll lead and motivate a team of technicians on restoration projects, ensuring work is completed safely, efficiently, and to industry standards. This role combines hands‑on fieldwork with leadership, customer communication, and job documentation. The ideal candidate is a problem‑solver with strong people skills who can balance quality, speed, and customer satisfaction while setting the standard for the crew.

You will also:

• Direct daily field operations, ensuring crew members follow proper procedures and safety standards.
• Assign tasks, monitor progress, and maintain workflow to meet project timelines.
• Communicate clearly and professionally with customers, answering questions and setting expectations throughout the restoration process.
• Accurately complete job files, including daily logs, photos, and scope details in SERVPRO systems.
• Inspect work performed by technicians to ensure it meets SERVPRO’s high standards and industry guidelines.
• Coach, support, and develop crew members to improve skills and efficiency.
• Oversee the setup, use, and maintenance of equipment and ensure proper inventory of supplies.
• Identify challenges on the job site and take proactive steps to resolve them quickly.
• Work closely with General Manager and claims team to ensure smooth job execution and customer satisfaction.
• Promote and enforce safe work practices on every job site.
• Schedule: Monday – Friday, 8:00 AM – 5:00 PM
• Availability for overtime and on‑call hours will be required during peak demand or emergency responses.

• High school diploma or equivalent
• 1–2 years of experience in restoration, construction, or a related field
• Valid driver’s license with a clean driving record
• Ability to lift, carry, and move up to 50 lbs. regularly
• Strong communication and leadership skills
• Basic proficiency with smartphones, tablets, and job‑tracking software
• Availability for on‑call rotation, evenings, weekends, or overtime as needed

• IICRC certification(s) in Water Damage Restoration, Fire/Smoke Restoration, or related areas
• Prior supervisory or lead technician experience
• Experience working with insurance adjusters or property managers
• Familiarity with SERVPRO job documentation systems (Work Center, Dry Book, etc.)
• Bilingual (English/Spanish) a plus
• Paid Time Off
• Sick Paid Time Off
• Matching 401K
• Competitive compensation
• Personal Development Opportunities

Mid‑Senior level

Full‑time

Project Management and Information Technology

Construction