Acts Vice President Programs

Position:
Vice President, Programs

Acts Housing is a nonprofit organization dedicated to empowering low‑to‑moderate‑income families to become successful first‑time homeowners. Through a one‑stop model that combines education, coaching, lending, real estate, and home rehabilitation, the organization supports families in overcoming barriers to home ownership.

• Serve as an integral member of Acts’ Executive Leadership team and provide a strong day‑to‑day leadership presence.
• Foster a positive work environment, ensuring high levels of organizational effectiveness, communication, and safety.
• Provide clear, accurate, and timely reporting to the CEO and Board of Directors regarding program performance.
• Act as a key strategic leader and advocate for the organization’s mission.
• Engage thoughtfully in strategic planning and support strategic initiatives.
• Provide executive leadership for Acts’ services, especially integrating the Homebuyer Coaching program into the comprehensive Acts model Program Supervision and Development.
• Provide vision, direction, and guidance to program teams, cultivating a world‑class talent and culture that delivers exemplary family service across departments.
• Support an open‑door policy and a culture of accountability.
• Lead the Director of Homebuyer Coaching in hiring, managing, coaching, and mentoring teams, inspiring them during periods of change as new programmatic frameworks are introduced.
• Collaborate with VP team to ensure seamless Homebuyer Coaching services across markets, including current and potential future locations.
• Work collaboratively with VPs, Directors, and Managers to develop innovative programs, systems, processes, and procedures that assist participants in transitioning from renters to homeowners.
• Lead the development of new products and services, empowering Directors to implement program strategies aligned with the organization’s overall goals.
• Work closely with the President/CEO to set objectives and formulate strategies to achieve short‑ and long‑term goals, staying abreast of market factors and emerging technologies.
• Identify expansion opportunities, such as new customers, markets, and industry developments, to advance the work of Acts Housing, Acts Lending, and Acts Homes.
• Manage the administrative team to ensure departments have necessary resources, collaborating closely with marketing and service delivery teams to achieve annual goals and provide families with excellent experiences.
• Establish and manage program budgets, ensuring financial accountability and organizational stewardship.
• Ensure Acts Housing adheres to regulatory requirements and internal policies, mitigating legal and financial risks.
• Maintain the organization’s HUD‑Certified status by ensuring compliance with HUD regulations and the HUD work plan.
• Hold the team accountable for achieving goals and assist staff in resolving operational challenges.
• Represent Acts in key relationships with partners, vendors, and donors.
• Collaborate with the VP–Impact to develop quality assurance and evaluation tools for program excellence.
• Ensure effective systems are in place to monitor and track escalations for rapid response to service issues, minimizing the number and severity of customer service issues.

• Bachelor’s degree in a relevant field or equivalent professional and life experience; graduate degree preferred.
• 10 years of program management experience, including at least five years in a senior leadership role within the social sector (nonprofit, government, philanthropy, community organizing, or foundations).
• 10 years of experience managing and leading people.
• Experience working with families facing barriers to home ownership preferred.
• Commitment to Acts’ mission.
• Strong track record of building trusting relationships and working effectively across diverse communities and settings.
• Excellent public speaking and written communication skills, including report writing, summary memoranda, and correspondence.
• Technologically adept, comfortable with Microsoft Office, Salesforce, internet research, and project management systems.

• Acts Housing is an Equal…