Director of Operations Marcus Performing Arts Center

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Director of Operations reports directly to the General Manager and is responsible for the efficient, professional, and profitable management of all food and beverage operations within the venue. Overseeing multimillion-dollar revenue streams, this role provides leadership across culinary, concessions, bar, and catering services, ensuring consistency in quality, compliance, and guest experience. The Director manages a team of more than 100 employees, including managers and supervisors, and is accountable for recruiting, training, coaching, evaluating, and developing staff while maintaining a positive and collaborative workplace culture.

This position plays a critical role in strategic planning and execution, including budgeting, forecasting, labor management, and vendor negotiations, with a proven ability to reduce costs and increase profitability. The Director of Operations also leads large-scale event execution, coordinating food and beverage services for conventions, galas, and performances with guest counts ranging from hundreds to tens of thousands. By combining operational excellence with a focus on team development and guest satisfaction, the Director ensures both exceptional service delivery and strong financial results.

This role pays an annual salary of $68,000-$75,000 and is bonus eligible. This position will remain open until March 6, 2026.

• Health, Dental and Vision Insurance
• 401(k) Savings Plan
• 401(k) matching
• Paid Time Off (vacation days, sick days, and 11 holidays)

MPAC is a fixture in Milwaukee for over 50 years, home to four major resident companies:
Black Arts MKE, First Stage, The Florentine Opera, and Milwaukee Ballet. MPAC is proud to be part of the Milwaukee Theater District as well as a dedicated War Memorial facility, honoring those who bravely served our country. From our world‑class performances to inspiring community events, we hope your experience at the Marcus Performing Arts Center leaves you feeling transported and transformed.

• Assists in the overall effective management of the catering and concessions operations. Ideal candidate will have a strong restaurant, concessions and catering background.
• Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to OVG management immediately.
• Assist in the management of catered and concession events from set‑up to tear down, including handling all communication with hourly staff, culinary staff & guests.
• Ensure legal, efficient, professional and profitable operation of the venue.
• Ability to review and analyze financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
• Conflict resolution; last‑resort mediation; arbitration and labor negotiations, when applicable.
• Author, review and amend policies & procedures, as requested by the General Manager.
• Author and amend contracts; authorize terms as directed by the General Manager.
• Oversee scheduling and labor allocation.
• Work in tandem with the General Manager to analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point‑of‑sale to guest ratio.
• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
• Program and maintain the point‑of‑sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
• Directs and assists managers in preparing and attaining future goals.
• Provides…