HTM System Director​/HTM Client Executive

Role Overview

Precise. Reliable. Powerful. Join a team as innovative as the technology we manage.

Sodexo’s growing Healthcare Technology Management Division is seeking solution-oriented candidates who excel at customer service with proven success as an experienced Clinical Engineering System Director/ Healthcare Technology Management Client Executive to support Healthcare Technology services at Froedtert Health located in Milwaukee, WI.

Make an Immediate Impact.

This position will provide strategic leadership to ensure client satisfaction and account retention. The ideal candidate will be a strategic-minded leader together with entrepreneurial spirit, and able to merge the clients’ vision and expectations into Sodexo’s mission of providing outstanding quality of life services.

The successful candidate will be responsible for Healthcare Technology Management (HTM) services for this system. This position interacts with multiple clients therefore we are seeking candidates that exhibit exceptional client relationship skills with internal and external customer relations expertise.

As a Client Executive, you will oversee Hospitals while maintaining a professional business relationship with the client by directly negotiating contracts and matters pertaining to account operations. The successful candidate will ensure financial performance and goals of the accounts and district are met. In addition, the Client Executive will oversee compliance to all company/client policies and procedures, and government regulations and monitor unit operation to ensure the highest quality of products and services.

The Client Executive is a trusted advisor central to the client partnership and key to delivering results that meet client needs. Has direct accountability for operational excellence ‐ achieved by delivering on our contractual obligations and our service commitments that are:
Predictable, Reliable, and Repeatable.

Knowledge of the HTM industry, regulations and compliance is required.

Incentives:

Full Relocation Package is Included & Annual Incentive Plan!

• Develop and maintain strategic client relationships with C-suite and senior management that fosters business growth, establish regular communications and drive business outcomes.
• Make informed decisions to drive service delivery outcomes to the satisfaction of key client stakeholders throughout the hospitals managing the program in compliance with Sodexo standards and the account scope of service per the contract.
• Ensure compliance with all Joint Commission, OHSA and other local, state, and federal government regulations.
• Provide counsel to client regarding purchases of new capital equipment, end of life cycle, etc, and seek out new, innovative ways to streamline client business initiatives within the assigned accounts.
• Monitor operations by visiting the unit to plan projects, implement new processes and technology, ensure sufficient unit resources, and ensure a safe work environment for employees by enforcing the execution of all safety programs and make recommendations for changes as necessary.
• Set operational goals with key metrics and ensure quick analysis of any variances to ensure a prompt resolution and mitigate impact on our clients or our performance.
• Deliver predictable top and bottom-line results at the site, relentless focus on driving efficiency, an edge in execution, and makes difficult decisions.
• Create a culture of continuous learning and development and drives a clear culture of performance management accountability across the business. Set clear expectations and provides timely and relevant feedback to direct reports (for developing and improving performance) and holds them accountable for doing the same with their teams.
• Lead and execute Sodexo’s operating strategy. Provide insight and understanding, bring value and knowledge to our client(s) business and is a trusted advisor to them.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers…