Quality Assurance Technician II

Quality Assurance Technician II page is loaded## Quality Assurance Technician IIremote type:
Hybrid locations:
Milwaukee, Wisconsin, United Statestime type:
Full time posted on:
Posted Todayjob requisition :
R26 00888

Job:
Quality Assurance Technician II

Reports To:

Manager I, Customer Care

Location:

Milwaukee, WIRemote Type:
Hybrid (3 days in / 2 days remote)

KEY RESPONSIBILITIES The Quality Assurance Technician II plays a key role in supporting Regal Rexnord customers by resolving post-shipment issues, including product-related warranty claims. This position works closely with both customers and internal Regal Rexnord teams to investigate issues, facilitate timely resolutions, and ensure a positive customer experience.

As an advocate for continuous improvement, the Quality Assurance Technician II partners with quality, sales, operations, and finance teams to support process enhancements and implement solutions that strengthen product quality and customer satisfaction.

Key Responsibilities include:

* Collaborate with sales teams, manufacturing plants, warehouses, and customers to deliver a high level of customer service and efficiently resolve quality- and warranty-related inquiries.
* Enter and manage return authorizations, no-charge replacement orders, and credit orders, with a primary focus on warranty and quality processes.
* Coordinate with customers on the return of samples or rejected lots to support root cause analysis and continuous improvement initiatives.
* Partner with Accounts Receivable to research, resolve, and close warranty-related deductions and check discrepancies.
* Ensure return and credit orders are accurately entered, with close attention to detail to confirm credits and deductions align correctly.
* Participate in ongoing process improvement efforts, including system conversion testing, Kaizen events, and providing feedback to enhance quality and customer experience.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS
* Requires a high school diploma or equivalent.
* Bachelor’s degree preferred.
* 2-3 years of related technical experience
* Experienced Microsoft Office;
Excel, Word, O365.
* Customer service experience related to industrial manufacturing preferred.
* Experience with Oracle or another ERP software preferred.

Language:
English required.
** NOT OFFERING SPONSORSHIP:
Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.**#LI-Hybrid #LI-AB-1# #
** Benefits
* ** Medical, Dental, Vision and Prescription Drug Coverage
* Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
* Paid Time Off and Holidays
* 401k Retirement Plan with Matching Employer Contributions
* Life and Accidental Death & Dismemberment (AD&D) Insurance
* Paid Leaves
* Tuition Assistance#
** About Regal Rexnord
** Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications.

The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments:
Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit  
** Equal Employment Opportunity Statement
** Regal Rexnord is an Equal Opportunity and Affirmative…