IT Applications Analysts - SAP

WBS, a subsidiary of WEC Energy Group, is seeking a IT Applications Analysts - SAP in our Milwaukee, Wisconsin location. This position currently offers flexibility for a hybrid work arrangement (remote/on-site) with time regularly spent in the office.

This position is part of a job family (Associate IT Applications Analyst, IT Applications Analyst, and Senior IT Applications Analyst) where experience will be the determining factor.

About Us

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first‑hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Technical

• Analyzes, designs, modifies, develops, configures, tests, implements and supports software applications.
• Installs, patches, configures and administers software applications on servers and works with appropriate IT support teams (e.g. Software Packaging & Development, IT Security)
• Troubleshoots and debugs application, interface, database and other issues using standard tools.
• Utilizes application lifecycle management tools (e.g. TFS/Azure Dev Ops for defect and test management, etc.).
• Develops working knowledge of applications, programs, processes and procedures used by clients. Applies that knowledge and general business acumen to conceive of durable solutions aligned with big picture and long‑term architecture, while meeting immediate business needs.
• Writes standards and procedures to administer software applications. Documents installation, operating and troubleshooting procedures.
• Collects, analyzes, and summarizes data and information to support systems, processes, and to make decisions or recommendations, including root cause investigation and determination of most appropriate solution considering cost, effort and bigger picture architecture.
• Develops multiple alternative solutions when presented with a business or technical problem often dealing with ambiguity.
• Counsels business partners on process creation/improvement, system modifications, system implementation, and impacts to the business.

Client Service

• Applies IT Service Management (ITSM) policies, processes and procedures to provide high levels of client service and meet Service Level Agreement (SLA) expectations.
• Exhibits a sense of urgency around incident resolution, service request completion, project schedules, performance improvement and additional assignments.
• Demonstrates strong business acumen and understands business unit processes, priorities and the impact of IT Services on the business unit.
• Partners with business clients on prioritization, design, testing, and issue resolution.
• Understands and successfully executes ITSM Change Control processes. Demonstrates working knowledge of review, approvals, migration, back out plans and client communications.
• Performs on‑call responsibilities as part of an on‑call rotation.

• Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, Computer Information Systems, MIS, Data Science, Information Science, Engineering is required. Other bachelor’s degrees will be considered based on related IT experience. Successful completion of a certified Application Development Apprenticeship will also be considered in lieu of a bachelor's…