Desktop Support Technician, Milwaukee

Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through diverse perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities.

The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you.

Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought‑after employer of choice.

Do you want to work with other skilled and agile practitioners who thrive on challenge and growth ? We believe everyone has untapped potential. That’s why we lead with vision and act fast, pairing deep expertise with practical solutions. Our teams cut through complexity and deliver real impact. It's our hope that you find more than just a job. At Sikich, you 'll find optimism, clear insights and genuine warmth, without egos.

Are you ready to grow with us?

Our Milwaukee, WI office is presently seeking a Service Desk Analyst. This role provides vital assistance supporting our end-user hardware locally, as well as contributing to our expansive decentralized Service Desk team, which currently extends its services to approximately 1,600 individuals across multiple time zones.

• Workstation configuration and deployments
• Assisting with Move, Add, Changes of various Hardware
• Manage repairs and replacements by liaising with our vendors or main office
• Maintain an accurate record of asset transfers
• Identify and contribute to efficiency improvements across various operations
• Conduct thorough troubleshooting of hardware and software issues, determining scope and impact, and escalating complex or widespread problems to appropriate teams when necessary
• Serve as the primary point of contact for end-users, providing exceptional customer service, managing expectations, and ensuring clear communication in all interactions
• Efficiently manage and resolve incoming incidents and service requests within established Service Level Agreements (SLAs), proactively following up on open tickets until resolution or appropriate escalation
• Manage all tickets until they are resolved or escalated
• Use the available tools and resources at your disposal prior to escalation
• Actively contribute to and maintain internal technical knowledge documentation based on new learnings and common issues
• Oversee and coordinate inbound support requests while fulfilling the coordinator role
• Participate in the on‑call rotation
• Travel to other offices to assist with project work as needed
• Represent and promote the Service Desk, while enhancing the overall customer experience and contributing to its ongoing growth

• Previous experience in a professional setting, offering general assistance to customers
• Capability to work remotely with minimal direct supervision
• Exceptional verbal and written communication skills and customer service proficiency
• Foundational knowledge of computing fundamentals (Windows 11, Microsoft 365)
• Maturity and interpersonal skills required to handle potentially challenging situations professionally
• Strong analytical and critical thinking skills with a proactive approach to identifying and resolving recurring issues
• Enthusiasm and capacity to learn IT support functions and processes
• Demonstrated ability to manage time effectively, prioritize tasks, and work efficiently under pressure
• Formal education in Information Technology (preferred)
• Previous role in the field (preferred)
• A+…