Manager, UI​/UX

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Job Overview

Komatsu is embarking on an enterprise-wide initiative to transform our digital experience. This role will lead a team of UX/UI researchers and designers responsible for re-designing Komatsu's digital products supporting website experiences, online part sales (eCommerce), technology subscriptions and online training.

Your will be responsible for establishing UX best-practice supporting the Digital Office and adjacent teams. Educating peers and demonstrating the value UX practices can bring to key initiatives will be critical to successfully delivering digital products which solve customer needs. You will own the overall UX vision and serve as the primary liaison for organizing and prioritizing the UX team's backlog.

You will work collaboratively with digital team members, web developers, product managers, and IT to find creative solutions to customer problems and design user interfaces to improve the online customer experience. Establishing cohesive branding and design elements across apps is paramount to a seamless experience. Developing a foundational knowledge of business objectives will be key to improving the customer experience across apps and increasing online sales.

Key Job Responsibilities

Leadership

Ownership:
Own the design and experience of websites and digital products

Leadership:
Lead, coach, and inspire a multidisciplinary team of UX/UI designers and researchers.

Strategy:
Parter with the product team and key customers to define the long-term UX vision and strategy for our digital products

Design System:
Owns a federated design system that drives flexibility and consistency across digital products. Drives the evolution and maturity of our design system to ensure brand consistency and unification of digital products

Research:
Establishes and maintains best practices for user research and testing to inform product owners about trends, usability, and product sentiment.

Evangelize:
Advocate for UX practices to be tightly embedded and integrated within digital and product strategy

Process excellence:
Document UX processes throughout research, discovery, planning, prototyping and testing

Process improvement:
Identify opportunities to streamline existing processes and digital products by driving the adoption of UX standards and best practices

Delivery

Merge several customer facing digital applications into a single website with a common set of technology

Lead and conduct internal and external interviews to identify and validate functionality enhancements

Partner with vendors, marketing and IT teams to develop and progress the organization's digital strategy and roadmap

Support the execution of omni-channel marketing campaigns with landing page and e-mail design

Predominant Tasks

Host and lead daily UX stand-ups, tracking all UX work to completion on a Kanban board

Host and lead UX research, ideation and delivery sessions with business stakeholders

QA all UX work to ensure it aligns with UX vision and design standards

Analyze user needs and create UI designs while taking into account product requirements and technical feasibility

Create wireframes, UI mockups, user workflow diagrams, and prototypes that translate customer needs into engaging user experiences

Create graphical assets to support UI visual designs

Organize and conduct usability studies to validate designs and uncover existing issues

Advocate for the customer experience; be their voice within the company.

Facilitate and participate in QA and user acceptance testing

Qualifications/Requirements

* Bachelor's Degree in Graphic Design, Web Design, User Interface Design or a related field

* Minimum of 7 years leading UX/UI teams

* Minimum of 7 years designing mobile friendly, responsive B2B and B2C eCommerce websites.

* Strong portfolio of prior work demonstrating delivery of complex, large-scale digital re-designs

* Modern web development practices including implementing UX best practices, responsive design and mobile first layouts

* Demonstrated graphic design skills to turn wireframes into high-fidelity visual designs.

* Experience with usability testing practices and methodologies.

* Experience with web…