Desktop Support

Position: Desktop Support I
Role:
Desktop Support 1

Location:

Milwaukee, WI
-Candidate MUST be a WI resident. No Relocation Allowed. Role is 100% On-Site.

Duration:12/31/26 with possibility of extension.

Top Skills & Years of

Experience:

- 1-3 years customer service experience.

- 2-year degree in an IT related field or current progress towards a degree in combination with experience.

- Familiarity with Microsoft Active Directory

- Familiarity with Microsoft SCCM imaging software

Nice to Have

Skills:

- Provide daily support for PC hardware and software, including Windows 11, Office 365 and other departmental and enterprise applications.

- Participate in installing, configuring, and maintaining computer operating systems and images.

- Install and troubleshoot peripherals for users.

- Aid in troubleshooting smartphones and other related ad hoc devices.

- Point of Sale Experience

Interview Process:
Microsoft Teams

Duration: 12/31/26 with possibility of extension.

Onsite or Remote? Candidate MUST be a WI resident. No Relocation Allowed. Role is 100% On-Site.

Project Details:
The technician identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. The role emphasizes clear communication with users of varying technical skill levels, effective ticket and work queue management, and proactive identification of recurring issues to support continuous improvement. Working conditions may include dark, dirty, or unsanitary locations, including insects and near animals. Environments include working inside and outside in all weather conditions.