Field Service Install Coordinator

Job Overview

Mazak Corporation is looking for a Field Service Install Coordinator to join the Service team. This position will coordinate all aspects of new machine installations and large machine relocations, communicate with customers and other stakeholders, and ensure exceptional service support is provided in accordance with corporate metrics and guidelines.

• Proactively attains a safe and healthy work environment for all employees.
• Reviews each machine acknowledgement, identifies open ER's, accessories, and expedites as required.
• Researches power, air, and all other technical aspects of each machine to be installed and prepares preinstall customer checklists and associated documents.
• Organizes customer pre‑installation meetings and ensures the resulting action list is completed by all stakeholders.
• Distributes preinstall checklists and obtains customer confirmation & sign‑back.
• Tracks machine and option completion and any departmental deliverables.
• Coordinates with KY Traffic, customer, freight company, rigger, service team leader, and applications.
• Maintains a high degree of customer satisfaction and adheres to our service management principles.
• Utilizes excellent call center / customer relationship skillset.
• Determines the need for specialty tools, lifting equipment, personnel lifts, etc., and ensures these items are available when Field Service Technicians arrive on site.
• In some regions, this position may be combined with other roles such as Technology Center facilities administrator.

2‑Year Technical Degree or equivalent experience is a plus.

• Project Management / high‑activity scheduling experience.
• Customer relations experience.
• Ability to multitask.
• Excellent communication skills.

$55,000–$65,000 annually.

EEO, including disability/vets Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities. This Employer Is Required To notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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