Utilities Customer Experience Transformation Lead

A leading global consulting firm is seeking an experienced professional to transform customer service solutions. You will evaluate and optimize client offerings, lead delivery teams to redesign processes, and improve customer-centric metrics. The ideal candidate has at least 7 years of management consulting experience, particularly in customer service environments, and is skilled in cloud technologies. This role requires strong analytical and leadership capabilities, as well as the ability to effectively engage with stakeholders at all levels.

Primary residency within 90 minutes of an approved office is required.
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