Help Desk Specialist
Listed on 2026-02-01
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Overview
AE Business Solutions is seeking a Help Desk Specialist for a long-term contract position. This is a 1-2 year contract with potential conversion to FTE. The first month onsite; then 3 days onsite and 2 days remote each week. If you're an IT support professional with 2+ years of experience in a Windows environment with excellent customer service and Service Now (or similar ticketing systems) experience, we want to hear from you!
No C2C inquiries please.
Responsibilities / Qualifications- Prior customer service and/or IT support experience
- Enjoys problem-solving and figuring things out
- Comfortable working tickets, calls, and troubleshooting in a structured environment
- 95% Windows
- Microsoft Suite
- Ticketing systems:
Service Now preferred, but experience with any ITSM/ticketing system is acceptable - Phone systems:
Cisco phones and mobile device support is a plus
TECHNOLOGY. INNOVATION. PEOPLE
The AE Advantage!
We re not a staffing company:
We re an IT Solutions Integration company with an IT Staff Augmentation Division. We ve been Madison-based for over 70 years. Not only is Madison the market we serve, but it s our home.
We pay a generous bonus for the referral of an eligible candidate who works for AE Business Solutions for 90 days
AE Business Solutions does not sponsor applications for employment visas
AE Business Solutions is an Equal Opportunity Employer
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