Customer Care Operations and Training Specialist

Overview

Badger Meter - Where Every Drop Counts and So Do You

At Badger Meter, we're a leading global water technology company with a mission to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled customers to optimize the delivery and use of water, maximize revenue, and reduce waste.

Every employee at Badger Meter is an important part of our success. Here, your work moves a business forward and shapes a more sustainable future. We are committed to a workplace that celebrates differences, empowers voices, and encourages fresh ideas that drive innovation.

Be part of something bigger. Your contributions will ripple far beyond the workplace—creating lasting change for people and the planet.

What You Will Contribute:

The Customer Care Operations & Technical Training Specialist enables Customer Care and Technical Support teams through clear communication, effective technical training, documentation, and strong operational coordination, with a key focus on incident management communication and response enablement.

• Supports the development, execution, and continuous improvement of incident management processes, including internal communication, notifications, and coordination across teams during service-impacting events.
• Ensures training, communication, and operational guidance support compliance with internal standards, contractual obligations, and service requirements for Customer Care Operations.
• Works directly with engineers, system owners, and technical subject-matter experts to extract undocumented knowledge, clarify decision logic, and translate complex technical information into practical training materials and operational guidance.
• Ensures Customer Care teams are informed, prepared, and aligned during incidents through clear training, repeatable workflows, and timely communication.

The ideal candidate is a self-directed, multi-skilled professional who can independently run initiatives from concept through completion, manage timelines, coordinate resources, and operate effectively across technical and non-technical teams.

• Technical Training & Enablement — Design, deliver, and maintain training programs for Customer Care and Technical Support teams; translate technical systems, tools, and workflows into clear, engaging training content; utilize multiple formats (live, recorded, video-based learning, job aids, online platforms); support onboarding and continuous enablement with updated materials; partner with subject-matter experts to reflect real-world use cases.
• Incident Management Enablement & Internal Communication — Design, implement, and evolve incident management communication workflows; establish standards for internal notifications, escalation paths, roles, and communication expectations during service-impacting events; collaborate with Technical Support, Engineering, IT, Operations, Production, and leadership to define how incident communication should function; develop and deliver training; ensure repeatable, scalable processes; support administration and maintenance of incident management platforms with IT/third-party vendors;
  
  experience with incident management, alerting, or communication platforms is a plus.
• Operational Standards & Quality Enablement — Create and maintain operational documentation; ensure training materials explain systems, tools, workflows, decision paths, and quality standards; keep materials current and versioned across internal platforms; support knowledge base content for internal self-service and AI tools; continuously improve documentation based on feedback and changes.
• Cross-Functional Knowledge Extraction & Collaboration — Meet with engineers and system owners to extract undocumented knowledge; capture implicit knowledge and translate into actionable guidance; synthesize information into training, documentation, and communication outputs; build trust with technical teams as a go-to partner for operational knowledge.
• Project Execution & Operational Coordination — Lead initiatives from concept to implementation; coordinate cross-functional stakeholders and…