Information Technology Desktop Support

Base Pay Range

$50,000.00/yr - $65,000.00/yr

Location: Onsite Position at Manpower Group's World Headquarters, Downtown Milwaukee, WI

Compensation and Benefits:

• Comprehensive benefits include Medical, Dental, Life, Vision and Disability insurance
• 401K with a Company match
• 20 days paid time off

The IT Deskside Support professional provides technical assistance to employees within an organization. This role РИА е involved troubleshooting and resolving hardware and software issues, installing and maintaining computer systems, and assisting with upgrades and network connectivity. Collaborate with IT teams (Local, Regional, Global).

• Diagnose and resolve user incidents
• Provide on-site user-band and remote assistance
• Manage local workstation inventory
• Assist with installation of workstations, peripherals, and software
• Distribute and support mobile phones/tablets
• Support printers and video‑conferencing systems
• Test installed equipment
.focus single lines? text? no.
• Update Zy Asset Management information and generate reports; coordinate with business to address gaps such as asset reclaim
• Update and close incident tickets
• Manage lifecycle management for security tools on endpoints
• Assist in setting up audio/video equipment for.
  
  PARAM events in HQ
• Assist with Teams/365 configurations and troubleshooting
• Check the list of incidents in stock for HQ and remote sites; work on resolving the oldest, most urgent incidents; interact with users (or remotely) to repair or bypass issues, and enter technical resolution details in the Service Now tool
• Partner closely with Endpoint Management, Security, Identity, and Messaging teams to design, deploy, and optimize M365 client services at scale
• Set up audio‑visual setups for client meetings and events in HQ; update facade of processes as technology solutions change for quicker remediation/configuration
• Travel as needed – about 5% of time to branches, customer on‑sites, cores, etc for on‑site interventions; also travel to other locations as agreed with management

• Service‑oriented, team‑spirit, strong interpersonal skills, and ability to synthesize information
• Good listening and writing skills
• Ability to work in a אוה‑functional environment and collaborate with global teams
• Sound understanding of troubleshooting Windows Client systems:
  Hardware issues, Operating systems – Windows 10/11
• Sound understanding of troubleshooting native MS Office Client applications
• Strong hands‑on experience with Microsoft 365 services and Office 365 client applications
• Print‑issues troubleshooting – paper jam removal, network configuration
• Audio/Video Systems setup and troubleshooting skills

• High School Diploma + 2 years of education in IT
• 2+ years of experience in a similar position
• Excellent command of the Windows environment, Office Suite + Office 365, Outlook email system, incident management tools, and remote‑control tools

Apply Now to begin YOUR Career with Purpose!

Manpower Group is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

Reasonable accommodation during the interview process can be provided. Contact talent for assistance.