Systems Administrator

Overview

Direct message the job poster from Palermo's Pizza

Sr. HR Analyst - Talent & Process Optimization

Palermo’s is committed to quality with a modern IT environment that supports 24/7 production.

Why You’ll Be Successful

• You’re a proactive problem-solver who thrives in a fast-paced environment.
• You have a strong sense of urgency and ownership over system uptime.
• You communicate clearly with both technical and non-technical team members.
• You enjoy digging into issues, documenting solutions, and continuously improving processes.
• You take pride in supporting a mission-critical IT environment that keeps the entire organization operating.

What You’ll Do

In this hands-on technical role, you will help maintain a secure, high-performing IT infrastructure that supports a fast-paced, 24/7 manufacturing operation.

Key responsibilities include:

Systems Administration & Infrastructure

• Support the management of servers, applications, and network services to ensure 24/7 operational uptime.
• Deploy, monitor, update, and troubleshoot Hyper-V virtual servers and business-critical applications.
• Administer Active Directory, Entra , Group Policies, RDS, Intune, and core Microsoft 365 tools.
• Assist with DHCP, DNS, wireless access points, switching, and firewall-related tasks.
• Monitor infrastructure health and respond to real-time alerts.

Backup, Restore, & Disaster Recovery

• Assist with backup administration and restoration activities using modern data management tools.
• Support annual disaster recovery planning and testing, including Azure-based capabilities.

Security

• Apply patches and updates to prevent security incidents.
• Monitor system activity for suspicious behavior or potential threats.
• Assist with incident response procedures and security risk analysis.
• Support access controls, ACL updates, and alignment with security policies.

Application Support

• Act as administrator/ SME for key business applications such as Korber One/High Jump, Salesforce, Power Apps, and Power Automate.
• Partner with team members to support additional third-party systems as needed.

Service Desk Support

• Provide Tier III escalation support when complex issues arise.
• Participate in the after-hours on-call rotation.
• Assist junior team members with troubleshooting and project work.

What You Bring

• 5+ years of experience as a high-level help desk administrator or similar IT infrastructure role.
• BS/MS in Computer Science, Engineering, IT—or equivalent relevant experience.
• Experience with Hyper-V, Windows Server 2012+, System Center VMM, Microsoft 365 hybrid deployments, and Azure preferred.
• Moderate understanding of networking (TCP/IP, DNS, DHCP, VLANs, VPN, ACLs, wireless).
• Experience with any of the following a plus:
  Korber One/High Jump, Bepoz, Aptean EAM, Salesforce, Intune, Defender for Endpoint, Ninja
  
  RMM, Teams Rooms, JAMF, Soti, Air Watch, Apple Configurator.
• Strong documentation, communication, troubleshooting, and analytical skills.
• Ability to lift up to 50 lbs and work in hot/cold/noisy environments as needed.
• Ability for infrequent travel to other site locations.

Applied Environment & Conditions

• This role requires regular shop-floor presence in hot, cold, or noisy production environments, and may include occasional use of ladders or lifts.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Food and Beverage Manufacturing

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