Client Success Coordinator

Client Success Coordinator PERFECTUS LABS LLC
• Milwaukee, WI, US

Perfectus Labs, a fast‑growing digital marketing company built on AI‑powered innovation, is looking for a Client Success Coordinator to support our portfolio of clients. This fully remote role involves structured onboarding, proactive communication, campaign performance oversight, and detail‑oriented execution. You will serve as the key point of contact, managing deliverables, tracking tasks, and escalating issues when needed.

• Retirement Plan
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

DO NOT APPLY UNLESS YOU SPECIFICALLY POSSESS THE EXPERIENCE BELOW.

• You must currently reside in Ohio, Wisconsin, South Carolina, Texas, or Florida.
• You must be able to work from 8:00 a.m. to 5:00 p.m. Eastern or Central Time.
• You must have at least 1 year of full‑time professional experience.
• You must have previous experience working in a remote role or remote team environment.

• Full‑time role compensated at $21.00 per hour (~$44,000 annually)
• Yearly bonuses potential based on performance metrics
• Health/Dental/Vision Insurance Options with partial coverage from the company, both individual and family, plus HSA contributions
• PTO Program and Paid Holidays
• Retirement plan with company contributions/matching
• Regular performance reviews and merit‑based increases to support growth and recognition

Were looking for someone who thrives in fast‑moving, tech‑forward environments and who takes initiative in a fully remote role. This position offers the chance to work alongside experts in marketing automation, AI‑powered outreach, and campaign optimization, all while helping small and mid‑size businesses achieve transformational results.

• Lead the client onboarding process from kickoff through setup, including running the kickoff call, collecting access and materials, using internal templates, and scheduling follow‑up meetings.
• Independently lead recurring virtual client check‑in meetings, summarize key insights using call recordings and transcripts, document action items in Google Drive, and elevate concerns to a manager when necessary.
• Monitor ongoing campaign performance, detect irregular trends or underperformance, suggest actionable next steps, and deliver weekly performance reports with verified data and summarized insights.
• Identify project delays or campaign issues, propose initial recommendations, and escalated to management when issues exceed the scope of your authority.
• Manage client action items using shared Google Sheets, follow up with clients via Slack or email, and ensure campaigns are launch‑ready by completing checklist reviews.
• Set up campaign components across AI, SEO, and outreach platforms by following internal SOPs and preparing configurations for manager review.
• Demonstrate consistent ownership and reliability in managing deadlines, task follow‑through, and communication expectations in a remote environment.
• Use Slack and other tools to collaborate with internal team members, report updates, request access, or flag issues requiring support.
• Maintain organized documentation and client folders in Google Drive, adhering to naming conventions and quality standards.
• Communicate effectively with stakeholders by clearly outlining deliverables, next steps, and timelines, while responding promptly (typically within two to three business hours).
• Receive and implement feedback from managers and clients, verify that changes are properly applied, and follow through on open items.
• Reprioritize tasks quickly in response to shifting deadlines, campaign issues, or urgent client needs.
• Apply basic spreadsheet functions and filters when preparing or reviewing campaign data.
• Support internal improvements by identifying workflow bottlenecks and suggesting process enhancements.
• Accurately plan and communicate daily work using Slack check‑ins and a time‑tracking system.
• Ensure all completed deliverables are accessible to the right stakeholders and shared through appropriate…