Senior Information Technology

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This range is provided by CDW. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$35.00/hr - $40.00/hr

CDW is happy to be partnering with our Milwaukee based company on this new Senior IT support Technician opportunity. Please find the details below and apply if interested:

Work Arrangement: Onsite - Based in Milwaukee, but will require travel to various locations throughout Wisconsin

Target Pay Rate: $35-$40 per hour

Conversion Salary Range: $60k-$80k

Interview process: 2-3 step process

• Position is responsible for all sites throughout Wisconsin - candidates must be willing to travel for the role. Some sites are 4-5 hours from Milwaukee. For those sites, trips will be overnight (expected 1x each week but may vary).
• Mileage, lodging and meals will be reimbursed. Once an FTE, this person will have access to use company vehicle for travel.
• They are largely outsourced. They are in sourcing some of the functions, including desktop and helpdesk.
• This is a ground floor opportunity where someone will be able to help build things out at the company.
• Currently, they don't have a ticketing system. All users requests come through phone calls and emails. This person may help with the evaluation and implementation.
• This role is focused on supporting internal users.

• 7+ years of proven IT support experience (Tier 1 and Tier
  2)
• Hardware and software setup, troubleshooting, and support
• Experience diagnosing and resolving network connectivity issues.

• Provide Tier 1 and Tier 2 support for workstations, laptops, printers, peripherals, and mobile devices, resolving hardware, software, and connectivity issues.
• Troubleshoot Microsoft 365 applications (e.g., Teams, SharePoint, One Drive, Outlook), user authentication, and Unified Communications as a Service (UCaaS) system.
• Act as an escalation point for complex technical issues, ensuring timely resolution and minimal disruption to care delivery.

• Develop and maintain standardized hardware/software images and configuration baselines for laptops, desktops, and mobile devices, ensuring HIPAA-compliant security settings (e.g., Bit Locker, anti-malware, secure BIOS/UEFI).
• Define and enforce end-user device and peripheral standards, including approved models and deployment guidelines.
• Support endpoint hardening to meet DHS and CMS security requirements.

• Travel to facilities to provide escalated support, deploy equipment, and conduct IT asset health checks, ensuring compliance with CMS operational standards.
• Collaborate with facility staff to identify IT needs, resolve infrastructure issues, and maintain accurate asset inventories for lifecycle planning.

• Diagnose and resolve local connectivity issues, IP conflicts, and Wi-Fi access point problems, ensuring consistent performance across facilities.
• Manage and troubleshoot ISP and voice circuits, supporting their transition to a consolidated support model in collaboration with MSP infrastructure teams.

• Contribute to their in sourcing strategy by developing internal support workflows, documentation standards, and training materials.
• Build and maintain a knowledgebase and internal tools to enhance support scalability and compliance.
• Participate in IT projects to align systems with HIPAA, DHS, and CMS requirements.

• Ensure IT support practices comply with HIPAA (e.g., secure data handling), DHS and CMS standards.
• Maintain detailed records of support activities, asset inventories, and compliance audits for regulatory reporting.

Mid-Senior level

Contract

Information Technology

IT Services and IT Consulting

• Medical insurance
• Vision insurance
• 401(k)