Global Operations Center Technician

Overview

Join to apply for the IT Operations Technician role at Epic
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Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As an IT Operations Technician with Epic Hosting, you will be part of the team's central nervous system—monitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You ll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build.

Epic is located just outside Madison, Wisconsin, and is focused on building a vibrant technology community. Our campus is designed to support productive work in offices, conference rooms, or comfortable spaces, with meals provided and other benefits described by Epic.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You ll also be eligible for annual raises and bonuses, as well as stock grants. Epic is an Equal Opportunity Employer; diversity, equity, and inclusion are part of our principles.

Please see our full non-discrimination statement at the EEO section.

Responsibilities include monitoring the hosting infrastructure, investigating and troubleshooting issues, resolving network, hardware, virtualization, and presentation problems, and communicating issues to stakeholders. You will participate in system builds and engage with contacts from healthcare organizations to address impact.

Required Qualifications

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

Preferred Qualifications

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Computer Networking and Information Technology & Services

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