Sr. Manager, User Experience

Sr. Manager, User Experience – Peter Millar

Founded in 2001, Peter Millar is an American lifestyle brand based in Raleigh and Durham, North Carolina. We offer luxury performance sportswear, seasonal resort & country club apparel, sophisticated classics, and refined tailored clothing, alongside signature innovations that elevate modern style.

As the Senior Manager, User Experience, you will play a pivotal role in refining the strategic design and optimization of Peter Millar and G/FORE’s US and UK websites. You’ll be responsible for elevating the end‑to‑end customer journey, translating brand storytelling into intuitive, high‑performing digital experiences, and leading UX design from concept through execution and optimization.

• Lead UX vision and strategy for Peter Millar and G/FORE’s US and UK websites, ensuring a cohesive and elevated experience in usability, design and performance
• Own wire framing, prototyping, and interactive mockups that guide UX/UI designers and developers through best‑in‑class digital executions
• Lead the UX/UI roadmap, identifying both near‑term wins and long‑term platform innovation opportunities based on user needs and business objectives
• Champion website accessibility and responsive design best practice
• Ensure website content is delivered on time and error‑free
• Collaborate closely with site merchandising, digital media and brand strategy teams to align digital experiences with seasonal and annual brand campaigns and product drops
• Drive UX/UI research initiatives including customer journey mapping, user interviews, A/B testing and heat mapping to inform design decisions
• Partner with internal and external development teams to ensure flawless execution and responsiveness across devices
• Manage and mentor UX/UI designers, developers and freelancers as team needs grow
• Manage each website’s content go‑live plan, ensuring seamless and on‑time launches
• Monitor and report on UX KPIs, leveraging qualitative and quantitative insights to drive recommendations for executive stakeholders

• 3‑5 years of UX experience, ideally within a direct‑to‑consumer fashion or luxury retail brand
• 1‑2 years of management experience
• Proficient in Salesforce Commerce Cloud, Figma, prototyping tools, and usability testing platforms
• Proven track record in leading eCommerce UX strategy and execution with measurable KPI impact
• Deep understanding of responsive design, accessibility standards, and performance optimization
• Portfolio showcasing sophisticated UX solutions that reflect strong brand sensitivity and conversion‑driven design
• Ability to translate complex ideas into simple, digestible soundbites
• Strong analytical skills with the ability to interpret data and translate insights into strategy
• Excellent communication and interpersonal skills
• Success in generating buy‑in while also interpreting various leadership perspectives
• Ability to flush out a rough concept into an action plan with minimal guidance
• Proven track record of leading cross‑functional initiatives and driving customer satisfaction improvements

Mid‑Senior level

Full‑time

Information Technology

Retail Apparel and Fashion

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