Senior IT Project Manager

Overview

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The Senior Project Manager is responsible for leading the delivery of the University's key projects to successful delivery and ROI. Project management responsibilities include the coordination and completion of projects on time, within budget, and within scope. This includes managing related activities, issue resolution, risk mitigation and project change requests to ensure successful and on time project delivery. This role will additionally contribute to process improvement initiatives as it relates to improving project delivery.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor s Degree in appropriate field of study or equivalent work experience.
• 8+ years of progressive experience in IT Project/Program Management.
• 4+ years leading projects on the Salesforce platform, including Education Cloud or EDA implementations.
• Demonstrable experience managing projects involving AI, Generative AI, intelligent automation, or agent deployment.
• Expert-level proficiency with Agile methodologies (Scrum, Kanban) and tools (Jira, Azure).
• Experience with change management and driving user adoption for modern technology platforms.
• Exceptional leadership, negotiation, and communication skills.
• Skilled in managing multimillion-dollar budgets and coordinating high-performing teams across multiple locations.
• Project Management Professional (PMP) or Certified Scrum Master (CSM) certification.
• Salesforce Certified Administrator and/or Salesforce Education Cloud Consultant certification is a plus.
• PMI Certified Professional in Managing AI (PMI-CPMAI) is a plus.

COMPENSATION is determined based on the qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan. The salary range for this position is $105,600 to $142,900.  

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PRIMARY DUTIES AND RESPONSIBILITIES:

• Full Project Lifecycle Ownership:
  Lead and manage the full lifecycle of complex projects, from discovery through execution and post-deployment, ensuring high-quality delivery and a seamless transition to operations.
• Multi-Project Management:
  Oversee multiple projects, aligning programs with strategic objectives.
• Stakeholder Engagement:
  Meet with stakeholders to clarify project goals and requirements.
• Project Planning & Tracking:
  Develop, monitor, and share detailed project plans; track progress and analyze achievement of short and long term goals.
• Performance Measurement:
  Use appropriate tools and techniques to measure project performance.
• Budget Management:
  Meet budget objectives and adjust constraints based on financial analysis.
• Scope & Change Management:
  Define scope and objectives with stakeholders, ensure technical feasibility, and manage changes to scope, schedule, and costs using verification techniques.
• Salesforce Education Cloud & Migration:
  Guide functional/technical implementation, lead data migration, and drive user adoption and change management.
• AI & Innovation Management:
  Collaborate to identify high-impact AI use cases, define objectives for agent deployment, and ensure ethical, policy-compliant AI initiatives.
• Vendor & Partner Management:
  Manage relationships for AI and integration partners.
• Governance & Reporting:
  Provide concise status updates to leadership, facilitate decision-making, and resolve cross-functional conflicts.
• Team Leadership:
  Mentor and coach team members on project management and CRM/AI delivery.
• Work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation, and excellence.
• Report and escalate to management as needed; continually develop leadership skills.
• Depending on the project, travel to Herzing University…