Banquet Houseman; PT

Position: Banquet Houseman (PT)
$20.00 per hour| Requires flexibility to various shifts

In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our banquet guests are happy with our service? As a Banquet Houseman, you will have a genuine passion for guest service, top notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (
* Essential Functions)

* Set up rooms according to the Banquet Event Order (BEO) and diagrams, and anticipate guest needs. Items included in the BEO for set-up may include tables, chairs, portable staging, dance floor, pipe and drape, skirting, portable bars, flip charts, décor, etc. as well as guest packages shipped here for events.

* Maintain complete knowledge of the daily scheduled group functions, times, locations, amount of people; location of all function space and names of rooms; all styles of meeting and banquet room settings.

* Break down and clean up rooms after events, and reset for upcoming events if applicable. Use care and be respectful of the property items and equipment to ensure longevity of product.

* Attend BEO and Resume meetings.

* Work closely with other departments and vendors to meet client needs; know your resources around the property.

* Maintain a clean, stocked, and safe work environment. Be cognizant of inventory levels and notify leadership when pars are low.

* Assist with transport of dishes, glassware, hot boxes, etc. before, during and post events.

* Assist in ensuring the highest level of guest satisfaction is achieved and maintained. Adapt to last minute changes, remain thoughtful in difficult situations and positively resolve problems with critical thinking, taking initiative to satisfy and exceed guest expectations.

* Maintain thorough knowledge of casino and hotel offerings, locations, promotions and events in order to answer guest inquiries and provide directions.

Work at other venues as assigned, based on business needs.

Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.

Perform other duties as assigned.

Job Qualifications

A high school diploma or equivalent and 6 months of banquet experience are preferred.

The ability to successfully achieve Responsible Alcohol and Serv Safe certification within 90 days.

The ability to successfully achieve fork lift, scissors lift and electric pallet jack training and certification within 90 days. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties.

The ability to use strong organization skills and attention to detail to accurately handle multiple job duties and projects in a fast-paced environment.

The ability to work independently, manage time, take initiative, and prioritize work.

The ability to use basic math skills including adding, subtracting, multiplying, dividing, and counting using whole numbers and fractions.

Ability to read and interpret written instructions and diagrams.

The ability to maintain discretion in handling confidential information.

The ability to interact with guests and team members professionally.

The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.

While performing the duties of this job, the team member is regularly required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member is required to lift, carry, push, pull, or move objects up to 50 pounds on a regular basis and up to 75 pounds occasionally, with assistance.

Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job…