Food Beverage Supervisor

The Iron Horse Hotel Milwaukee is hiring a Food & Beverage Supervisor. Be a part of our special hotel and great team. Apply today.

• Service Leadership & Guest Experience
  • Lead the Floor:
    Act as the "face" of service during shifts, ensuring tables are turned efficiently, drinks are poured to standard, and guest issues are resolved before they leave the building.
  • Ambassador Standards:
    Uphold the professional standards of the Hotel Ambassador program, ensuring staff are polished, knowledgeable, and proactive.
  • Event Execution:
    Oversee the setup and breakdown of recurring events (like Bike Nights and Sunday Brunch).
• Team Management & Training
  • Pre-Shift Briefings:
    Lead daily "stand-ups" to communicate VIP guests, daily specials, and operational goals.
  • Accountability:
    Monitor staff performance (Servers, Bartenders, Hosts) and provide real-time coaching on service techniques and professional appearance.
  • Scheduling:
    Assist the F&B Manager with weekly scheduling, ensuring labor costs are optimized based on hotel occupancy and event calendars.
• Operational Excellence
  • Inventory & Control:
    Assist with weekly liquor, beer, and wine inventory. Monitor pours and waste to maintain healthy beverage margins.
  • Maintenance:
    Ensure the physical appearance of the restaurants and bars is pristine. This includes the cleanliness of The Yard, equipment maintenance, and lighting/music atmosphere control.
  • Compliance:
    Ensure all staff are following Wisconsin liquor laws and health department safety standards.
• Physical Requirements
  • Must be able to stand for long periods (8+ hours).
  • Must be comfortable working in an outdoor environment (The Yard) in various weather conditions.
  • Ability to lift up to 50 lbs (kegs, cases of liquor).

• Experience:
  
  2+ years of experience in a high-volume, upscale restaurant or boutique hotel environment.
• Vibe:
  You understand the Iron Horse brand—you’re comfortable with motorcycle culture, corporate professionals, and wedding parties all in the same space.
• Grit:
  You lead by example; you aren't afraid to jump behind the bar or clear a table during a rush.
• Local Knowledge:
  You are an expert on Milwaukee’s food and beverage scene and can provide "insider" recommendations to guests.