Cook, Kitchen

Courtyard by Marriott Milwaukee Downtown

Milwaukee, 53203

Executive

Summary:

CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well‑organized and safe hotels for our guests.

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

• Happy Guests
• Guest Relations: greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: team members work together to contribute to great guest satisfaction scores.
• Recovery: ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: strong knowledge of all features of the hotel facility and amenities.
• Events: awareness and support for all groups and events at the hotel.
• Technology: understanding of relevant technology for each role.
• Phone Etiquette: answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness: sparkling clean work spaces; all areas, both front and back of the house, should be kept clean and well‑organized.
• Pitching In: cleanliness is a team effort; expect to pitch in to clean guest rooms and public spaces as needed.
• Hospitality While Cleaning: greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality: checklists to 100% accuracy; shift handover reports; impeccable uniform.
• Teamwork: communication, can‑do attitude, collaboration; all team members at all levels must be committed to creating a welcoming environment for guests and an effective, positive workplace.

The Cook is responsible for preparing food items, based on standardized recipes, for the restaurant while maintaining the highest standards to produce an appealing and appetizing product. Responsible for ensuring the cleanliness, sanitation, and safety in the kitchen and work areas while minimizing waste and maximizing cost/production ratio.

• Meal Preparation: prepare meals in accordance with brand standards and guidelines.
• Food Safety Certification: comply with certification requirements applicable to the position—including Food Handlers Safety Training.
• Cleanliness: maintain cleanliness and organization of all areas in accordance with State Board of Health regulations.
• Organization: complete necessary food and station preparations prior to opening to ensure guests are served promptly.
• Safety: know the location and operation of all safety equipment.
• Food Handling: assist in storage and rotation of food items according to hotel procedures.
• Other duties as assigned.

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores / Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs (RVP, etc.)
• Guest Ratings / Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

• Previous culinary experience in hospitality or restaurant kitchen setting preferred.
• Positive attitude and willingness to learn.
• Ability to follow instructions, assigned tasks, and meet deadlines.
• Always provide friendly service with a smile to guests.
• Flexible schedule with availability days, nights, holidays, and weekends based on the demands of the hotel.
• Must arrive, clock in, and clock out on time for every shift; never work while clocked out.
• Must clock in/out for breaks at the designated time.
• Must provide sufficient notice when calling out for a scheduled shift.

Standing, walking, repetitive motions of wrists, hands and fingers, and lifting certain laundry supplies, linens, and other items are required during the course of work.

• MCR is the 3rd‑largest hotel owner‑operator in the United States.
• Founded in 2006; offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium‑branded hotels with more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members…