Event Coordinator, Hospitality ​/ Hotel ​/ Catering

Are you highly organized, detail-oriented, and passionate about creating exceptional event experiences? Do you thrive in a fast-paced hospitality environment and enjoy working closely with clients and cross-functional teams? If so, we invite you to join our team as an Events Coordinator
.

Connected to Milwaukee’s top destinations, our hotel is part of Marcus Hotels & Resorts , a division of The Marcus Corporation . With more than 60 years of hospitality excellence, Marcus Hotels & Resorts is known for outstanding service, distinctive properties, and a people-first culture that creates extraordinary experiences for both guests and associates.

• Support the Director of Events and Event Managers in the planning and execution of group and local events.
• Serve as a key liaison between clients and hotel departments to ensure seamless communication and exceptional guest satisfaction.
• Answer telephone calls promptly and professionally in accordance with Hilton and Marcus brand standards.
• Provide administrative support including typing correspondence, preparing contracts, maintaining files, and managing office systems.
• Distribute contracts, resumes, room requests, amenities, memos, and related documents to hotel departments daily.
• Book, detail, and coordinate all in-house meetings.
• Qualify pop-up meetings and events and prepare thorough turnovers to Event Managers.
• Assist with resolving client and operational issues such as pricing discrepancies, menu questions, banquet setups, guarantees, and seating charts.
• Remain calm and professional during periods of high activity or emergency situations.
• Copy, print, scan, and distribute documentation for clients, in-house groups, and hotel teams.
• Create client-facing materials including event signage, tasting menus, breakfast vouchers, and other event collateral.
• Coordinate and distribute daily operational documents such as BEO batches, resumes, daily change logs, and reports.
• Maintain organized electronic and physical event files and group folders.
• Track post-event and post-conference documentation and completion requirements.
• Assist with logistical coordination parking and shuttle schedules.
• Perform other duties as assigned.

• High School Diploma or equivalent required.
• Prior administrative or hospitality experience preferred.
• Strong typing and computer skills with speed and accuracy.
• Proficiency in Microsoft Word and Microsoft Excel.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple projects and prioritize tasks effectively.
• Strong problem-solving skills with a customer-focused approach.
• Ability to respond promptly and knowledgeably to inquiries regarding hotel facilities, services, and menus.
• Ability to operate a multi-line telephone system.
• Ability to remain professional and composed in high-pressure situations.
• Willingness to attend catering, food & beverage, and department head meetings as required.
• Participation in the Special Events Committee.
• Ability to conduct site tours of ballrooms and event spaces.
• Adherence to established grooming standards and professional business attire.

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Career growth opportunities and the ability to transfer within the company while retaining service time
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (after 30 days), company-paid life insurance, employee assistance program, and 401(k) with employer match
• And more!

Salary Range: $40,000 - $45,000

A division of The Marcus Corporation , Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are People Pleasing People , committed to creating extraordinary experiences for guests and associates alike. Our growing portfolio of distinctive hotels and resorts across the U.S. is recognized for its unique character and style.

Note:

This job description describes the general nature and level of work required. It is not intended to be an exhaustive list of all responsibilities, duties, and skills.

Marcus Hotels & Resorts is an Equal Opportunity Employer.

• Hourly/Yearly Wage: $40,000 - $45,000