Care Coordinator - CCS

Care Coordinator – CCS

Job Code: 2025-BHS-008

Location:

Milwaukee
Department: CCS (Comprehensive Community Services)
FT/PT Status:
Full Time

We are seeking a compassionate, organized, and dedicated Care Coordinator to join our team in supporting individuals living with mental health and/or substance use disorders. As a key member of our care team, you will play a central role in helping individuals work toward their goals, access resources, and overcome life's challenges. This position is ideal for someone who is deeply passionate about making a difference, skilled in communication and documentation, and committed to walking alongside others in their recovery and wellness journey.

• Build trusting, respectful relationships with individuals, meeting them where they are emotionally and physically.
• Develop, implement, and monitor community treatment plans in collaboration with people served, natural supports, and recovery team.
• Coordinate support around accessing mental health, substance use, housing, medical, vocational, and other community services utilizing the CCS Service Array.
• Advocate for individuals' needs and ensure timely connection to appropriate supports.
• Maintain regular communication with people served through in-person visits, phone calls and written follow-ups.
• Coordinate with healthcare providers, therapists, case managers, and other community partners.
• Track progress, update treatment plans, and document interactions accurately and thoroughly.
• Empower individuals to build on their strengths and pursue self‑identified goals.
• Provide psychosocial rehabilitation, symptom monitoring and management, and supportive coaching to people served.
• Establish individuals' eligibility for CCS by using the Mental Health/AODA Functional Screen.
• Respond with empathy and professionalism to crises and setbacks.
• Full‑time hours 8‑4 pm, some flexibility; no nights or weekends.

• Bachelor's degree in Social Work, Psychology, Human Services, or related field (Master's preferred but not required).
• One (1) year of experience working with individuals experiencing mental illness and/or substance use.
• Valid driver's license, automobile, and insurance sufficient to meet agency requirements.
• Passion for mental health advocacy and belief in recovery and harm reduction models.
• Must meet all the WCS employee requirements including references, criminal background checks, and an acceptable driving record per the terms of the agency's insurance.

• Bilingual abilities are a plus.

• Communication – the ability to provide information effectively with a diverse population, supervisor, colleagues, and program partners in writing and oral communications.
• Strong interpersonal and communication skills – verbal and written.
• Technological Aptitude – Ability to use general technological skills throughout daily job (e.g., Email, Internet, company specified systems, Microsoft 365, Windows, Word, Excel, Teams).
• Proficiency in documentation, electronic records, and basic computer skills.
• Managing Priorities/Deadlines – Ability to maintain schedules, meet deadlines and manage multiple projects.
• Excellent organizational and time‑management abilities.
• Problem‑Solving Skills – Ability to think critically and be solution‑oriented in a fast‑paced environment and adapt to program changes and challenges.
• Adaptability – Ability to manage change, deal with situations as they arise and work independently or as part of a team.
• Teamwork – Ability to work as a team and participate productively while also managing independent contributing duties and responsibilities.
• Motivation – Commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting.
• Professionalism – Ability to conduct oneself with a high level of integrity, ethics and boundaries.
• Ability to maintain professional boundaries and navigate complex systems.
• Multicultural Sensitivity – The role involves working in the community and interacting directly with diverse populations. The employee must demonstrate professionalism,…