Care Coordinator - CCS

Job Code: 2025-BHS-008

Location: Milwaukee

Department: CCS (Comprehensive Community Services)

Full Time: Yes

We are seeking a compassionate, organized, and dedicated Care Coordinator to join our team in supporting individuals living with mental health and/or substance use disorders. As a key member of our care team, you will play a central role in helping individuals work toward their goals, access resources, and overcome life’s challenges.

• Build trusting, respectful relationships with individuals, meeting them where they are emotionally and physically.
• Develop, implement, and monitor community treatment plans in collaboration with people served, natural supports, and recovery team.
• Coordinate support around accessing mental health, substance use, housing, medical, vocational, and other community services utilizing the CCS Service Array.
• Advocate for individuals’ needs and ensure timely connection to appropriate supports.
• Maintain regular communication with people served through in-person visits, phone calls, and written follow-ups.
• Coordinate with healthcare providers, therapists, case managers, and other community partners.
• Track progress, update treatment plans, and document interactions accurately and thoroughly.
• Empower individuals to build on their strengths and pursue self-identified goals.
• Provide psychosocial rehabilitation, symptom monitoring and management, and supportive coaching to people served.
• Establish individuals’ eligibility for CCS by using Mental Health/AODA Functional Screen.
• Respond with empathy and professionalism to crises and setbacks.

• Bachelor’s degree in Social Work, Psychology, Human Services, or related field (Master’s preferred but not required).
• One (1) year of experience working with individuals experiencing mental illness and/or substance use.
• Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
• Passion for mental health advocacy and belief in recovery and harm reduction models.
• Must meet all WCS employee requirements including references, criminal background checks, and an acceptable driving record per the agency’s insurance terms.

• Bilingual abilities are a plus.

• Communication – ability to provide information effectively with a diverse population.
• Strong interpersonal and communication skills – verbal and written.
• Technological Aptitude – ability to use general technological skills throughout daily job (e.g., Microsoft 365, Windows, Word, Excel, Teams).
• Proficiency in documentation, electronic records, and basic computer skills.
• Managing Priorities/Deadlines – ability to maintain schedules, meet deadlines, and manage multiple projects.
• Excellent organizational and time‑management abilities.
• Problem‑Solving Skills – ability to think critically and be solution‑oriented in a fast‑paced environment and adapt to program changes and challenges.
• Adaptability – ability to manage change, deal with situations as they arise, and work independently or as part of a team.
• Teamwork – ability to work as a team and participate productively while also managing independent contributing duties and responsibilities.
• Motivation – possess a commitment to the assigned job, mission, and core values of the organization while also supporting a respectful and harmonious work setting.
• Professionalism – ability to conduct oneself with a high level of integrity, ethics, and boundaries.
• Ability to maintain professional boundaries and navigate complex systems.
• Multicultural Sensitivity – demonstrate professionalism, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings.
• Empathy – meeting people with compassion and without judgment.
• Reliability – being dependable and consistent with the people you support and in documentation.

Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.