Mental Health Professional

Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).

Job Code: 2025-BHS-021

Location:

Milwaukee

Department: CCS (Comprehensive Community Services)

FT/PT Status:
Full Time

Join a Mission-Driven Team Making a Daily Impact in the Lives of Others

Social Services Professional | Wisconsin Community Services (WCS)

Are you a change-maker at heart? Ready to use your passion for social justice, mental health, and community empowerment to impact lives every single day?

At Wisconsin Community Services (WCS), we don’t just offer services—we build hope. We provide a continuum of care and support to individuals navigating adversity, including substance use challenges, mental health needs, criminal justice involvement, and employment barriers. Through compassion, advocacy, and connection, we empower people to break cycles and create change—for themselves, their families, and their communities.

The Mental Health Professional is responsible for day-to-day operations of a team of CCS Care Coordinators and clinical oversight of the CCS program and staff.

• Screen new referrals and complete intakes, including initial assessments, recovery plans, and PPS/NOMS documentation.
• Supervise and support care coordinators or intake coordinators; ensure timely and accurate data entry into Avatar.
• Oversee CCS discharges in coordination with Milwaukee County, ensuring compliance with DHS 36.
• Provide clinical supervision and management to CCS staff through team meetings, individual supervision, and side-by-side support.
• Assist in recruiting, interviewing, and training new staff to ensure adequate program staffing; support orientation and ongoing professional development.
• Complete annual evaluations and identify staff training needs; coordinate with management to implement training.
• Provide support during crisis situations and offer staff coverage as needed.
• Monitor and ensure timely completion of staff timesheets and required documentation.
• Maintain quality assurance processes to ensure clinical best practices and billing compliance.
• Monitor documentation, including RPOCs, SARJs, and PPS/NOMS; report delays to Program Manager.
• Conduct monthly chart audits with the Program Manager and assist staff in correcting mid-cycle, 6-month, and annual reviews before submission to CARS.
• Accurately document persons served and team contacts in accordance with agency standards.
• Participate in program planning, policy compliance, and accountability measures in collaboration with the Program Manager.
• Advise management on program operations and represent the agency at County initiatives, provider meetings, and community events. Attend CCS meetings at Milwaukee County Behavioral Health Services and other required provider events.
• Serve as a leader in promoting evidence-based practices and trauma-informed care across the program.

• Master’s degree in a behavioral science or related field:
  Psychology, Educational Psychology, Social Work, Counseling, etc.
• Licensure as a Licensed Professional Counselor or Licensed Clinical Social Worker.
• Supervisory experience preferred. Familiarity with Milwaukee County Behavioral Health Services preferred.
• Meet all WCS and contractor requirements for criminal and caregiver background checks, driver’s record, and drug screen.
• Valid driver's license, automobile, and sufficient insurance to meet agency requirements.

• Strong clinical knowledge and the ability to communicate clinical concepts clearly.
• Skilled in assessment, interviewing, supervision, and crisis response. Strong understanding of mental health, substance use and/or co-occurring needs, including their impact on individuals and families.
• Ability to support staff through complex situations and promote a positive team environment.
• Effectively use time and resources to maintain high quality CCS service delivery.
• Ability to prioritize tasks and multitask in a dynamic work environment.
• Demonstrate commitment to the agency’s mission and values.
• Conduct self ethically and professionally in all…