Family Support Educator; FSE - Chicago, IL

Family Support Educator (FSE) - Chicago, IL

About Acadia Pharmaceuticals
Acadia is committed to turning scientific promise into meaningful innovation that makes the difference for underserved neurological and rare disease communities around the world. Our commercial portfolio includes the first and only FDA‑approved treatments for Parkinson’s disease psychosis and Rett syndrome. We are developing the next wave of therapeutic advancements with a robust and diverse pipeline that includes mid‑to‑late stage programs in Alzheimer’s disease psychosis and Lewy body dementia psychosis, along with earlier‑stage programs that address other underserved patient needs.

At Acadia, we’re here to be their difference.

Seeking talent near:
Chicago IL;
Milwaukee, Wisconsin

Provide expert field‑based patient education and support throughout the treatment journey for the Rett community. Serve as a dedicated point of contact for Rett families for on‑label, clinical education‑related questions about disease state and product education. Engage with caregivers and families, healthcare professionals (when appropriate), and local communities to help patients progress in their healthcare journey. Help patients successfully start and stay on therapy.

• Provide disease state, product, and ongoing therapy management education upon request, using consumer‑friendly language for the Rett community, which may include patients, caregivers, and/or other care team members. Engage via in‑person, telephonic, and/or virtual interactions before, during, and after therapy initiation.
• Determine individual needs of patients and caregivers, and serve as an ongoing resource to provide appropriate education and resources throughout the patient journey.
• Collaborate with and support the entire assigned territory, which includes multiple internal cross‑functional partners (Marketing, Sales, Patient Access Team, Medical Affairs, Advocacy, and others), and may require coverage of multiple states. Support and communicate educational opportunities with cross‑functional partners, as appropriate.
• Possess expert knowledge and provide insights to internal stakeholders—including, but not limited to, training leads, marketing partners, advocacy, medical and leadership—to develop tools and resources to address educational gaps and enhance disease state education and therapy management strategies for patient families/caregivers.
• Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs, such as Hub‑related and Patient Assistance Programs, and ambassador speaker programs.
• Moderate, lead, and present caregiver speaker programs as needed, and attend community events within assigned territory.
• Provide in‑service to physician offices reactively, to educate about the Family Support Educator role, patient support resources provided to caregivers, pre‑ and post‑enrollment in the program, and foster a dialogue between caregivers and healthcare providers.
• Identify and execute opportunities to provide leadership within the Family Support Educator team and with cross‑functional partners.
• Provide formal mentorship or development opportunities with new Family Support Educator team members, and/or to cross‑functional colleagues interested in Patient Support Services.
• Identify training and development opportunities related to Patient Support Services and the broader organization.
• Ensure that all actions, both internally and externally, working on Acadia’s behalf are in compliance with all laws, regulations, policies and demonstrate Acadia values.

• Bachelor’s degree, with an emphasis in life sciences preferred. RN, MSN, MBA is a plus.
• To qualify for Family Support Educator requires 5+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy. At least 2 years of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement Leadership).
• To qualify for Senior Family Support Educator requires 7+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts,…