Patient Access Service Rep, Fh - Eye Institute-Specialty Clinic

Job Summary

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for front‑of‑house needs. Proactively greets patients and visitors, creating a helpful, positive, welcoming environment. Provides outstanding customer service in person and on the phone.

A minimum of one year of experience as a receptionist, assistant, or in a customer service field is required. Previous experience in a healthcare setting is preferred.

High School diploma or equivalent is preferred.

Effective oral and written communication skills are required. Ability to multi‑task and strong proactive organizational skills are musts. Must have excellent customer service skills and be proficient in Microsoft Outlook, Excel, and Word. Knowledge of medical terminology and Epic Care is preferred.

• Paid time off
• Growth opportunities – Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan – 403(b)
• Medical, dental, vision, life insurance, short & long‑term disability, free workplace clinics
• Employee Assistance Programs, adoption assistance, healthy contributions, Care@Work, moving assistance, discounts on gym memberships, travel and other work‑life benefits

We are an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans. We maintain a drug‑free workplace and conduct pre‑employment substance abuse testing. If you require an accommodation during the application or interview process, please contact us at 262‑439‑1961. We will attempt to fulfill all reasonable accommodation requests.