Supervisor of Clinical Support Service

#Be Here

Location: US:

WI:

MILWAUKEE at our FROEDTERT HOSPITAL facility.

This job is ON - SITE.

FTE: 1.000000

Standard

Hours:

40.00

Shift: Shift 1

Shift Details:
Holidays:
Weekends:

Provides day to day supervision and coordination of assigned staff and activities that support the department(s). Oversees medical assistant, LPN and scheduling coordinator team (department specific). Responsible for departmental regulatory compliance, quality and performance improvement, and customer satisfaction. Monitors operational and performance metrics and assists the department leadership team with execution of enterprise level programs and initiatives.

A minimum of 3 years of Medical Assistant or LPN experience in related ambulatory setting is required. Experience leading teams (formal or informal) in professional/clinical area is required. Formal leadership experience preferred.

High School diploma or equivalent is required. In addition, individuals must meet one (1) of the following combinations of education:

A.) A graduate of a CAAHEP or ABHES accredited Medical Assistant Program (Associate, Diploma or Certificate).

B.) A graduate of a non CAAHEP or ABHES Medical Assistant program (Associate, diploma, or Certificate) or Military Medic/Corpsman training. In addition to education, one (1) year of formal on the job Medical Assistant experience preferred.

C.) Currently possess and are in good standing with at least one of the following credentials: a.) Certified Medical Assistant (CMA). b.) Registered Medical Assistant (RMA) c.) Assessment Based Recognition in Order Entry (ABROE) d.) CCMA Certified Clinical Medical Assistant.

D) Graduate of an accredited School of Practical Nursing is required.

AHE membership and/or CHESP accreditation is preferred. Six Sigma Green Belt certification is preferred.

Advanced knowledge of clinic operations is required. Demonstrates analytical and organizational skills along with problem solving, critical thinking, and conflict management/resolution skills. Demonstrates integrity, independent thinking, judgment and respect for others. Exhibits initiative, responsibility, flexibility and leadership. Strong communication and interpersonal skills. Proficiency in Microsoft Office, EPIC, Kronos, SharePoint and database management is preferred.

Licensed Practical Nurse (LPN) or Graduate of an accredited Medical Assistant Program (Associate, Diploma or Certificate) is required. American Heart Association (AHA) Basic Life Support for the Healthcare Provider (BLS) or an AHA approved equivalent is required.

• Paid time off
• Growth opportunity
  - Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at . We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at .

We will attempt to fulfill all reasonable accommodation requests.