Operations Officer - Fraud Investigator

Invest In You! Tri City National Bank is not just a bank; it’s your community banking partner, deeply committed to prioritizing customers, building strong relationships, and fostering a sense of belonging. Our team-oriented environment offers exceptional opportunities for personal and professional growth, celebrating success, and providing excellent benefits along the way. We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth.

The Fraud Specialist is responsible for the direction and prevention and mitigation of suspicious and fraudulent activities on TCNB customer accounts. In addition, the position reviews fraud alerts and performs triage of suspected fraud. Alert types cover multiple channels and include internal and external notifications.

The position is responsible for ensuring that the processes are completed timely using appropriate controls to mitigate financial and reputational risks. The investigator works closely with various teams within retail and operations to assist with investigations and deterrence of fraud against TCNB. Helps to develop, build, and distribute monthly, quarterly, and annual reports on fraud trends to all business lines. Develops effective professional working relationships with staff members, peers, project teams and internal/external customers.

Delivers exceptional service and support that is customer focused.

• Reviews fraud alerts through various channels
• Investigates and documents external/internal fraud
• Performs Suspicious Activity Reporting when applicable
• Responsible for fraud claim processing (Forgery, Zelle, Bill Pay, etc.)
• Maintains fraud analysis models to improve prevention of fraud losses
• Tracks and reports fraud losses for Senior Management
• Perform mobile deposit reviews
• Assists in employee fraud training
• Part of the on‑call rotation for Fraud and Security issues
• Works with law enforcement and other fraud organizations
• Liaisons with internal business lines to foster best practice fraud prevention
• All other duties as assigned

• A minimum of 3 years banking or related experience
• A minimum of 2 years loss prevention/management
• A broad knowledge of investigative techniques

Compensation: $55,000+ annually depending on experience.

Location:

in‑office at our Operations Center in West Allis, WI.

• Great Employee Benefits that start on the 1st of the month after your hire date!
  • Part‑Time
    • 401(k) with company match
    • Up to 20 hours of paid vacation after 6 months
  • Full‑Time
    • 401(k) with company match
    • Tuition reimbursement
    • Medical, dental, and vision coverage
    • Paid vacation and more!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at 414‑761‑1610 or

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** Must be 21 to enroll in 401(k), and must work an average of 20+ hours per week in order to be eligible for paid vacation.)