Accessibility Coordinator - Landmark Credit Union

Accessibility Coordinator - Landmark Credit Union Live

Join to apply for the Accessibility Coordinator - Landmark Credit Union Live role at Live Nation Entertainment
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Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10 000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world, promoting more than 50 000 events annually for nearly 7 000 artists in 40+ countries. Live Nation Media & Sponsorship creates strategic music marketing programs that connect more than 1 200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

Passionate, motivated, entrepreneurial, and resourceful. You are an innovative, forward‑thinking, and committed professional who embraces these qualities and wants to contribute to an inclusive and accessible experience for all guests.

• Collaborate with the General Manager and all department heads (box office, security, guest service, venue experience manager) to design a service framework and plan for pre-show and day-of-show standards and processes, considering ADA and other accessibility guidelines.
• Work with venue leadership to discuss budget, needs, and ongoing support; identify opportunities to integrate accessibility considerations and remove event‑day hassles for both fans and employees.
• Survey regularly that all areas of the venue—circulation spaces, seating, restrooms, entrances, and exits—are accessible to individuals with disabilities and comply with the National Accessibility and Inclusivity team’s standards.
• Facilitate large‑scale on‑site venue staff training and lead sessions for venue crew members designed by the National Accessibility and Inclusivity team.
• Stay informed about relevant accessibility laws, regulations, and standards in your state to ensure the venue’s compliance with ADA and other applicable guidelines.
• Serve as the main point of contact for guests with disabilities, providing assistance and information regarding accessible services and facilities before and during events.
• Communicate with guests and crew members about available accessibility services, facilities, and policies.
• Collaborate with venue department heads as the subject‑matter expert and coordinate with venue staff to ensure seamless assistance for guests with disabilities.
• Complete post‑event reporting, helping to identify trends and guidance for future improvements.
• Maintain frequent meetings with the core venue team, attend calls with other Accessibility Coordinators across the country, and hold one‑on‑ones with National Accessibility and Inclusivity leaders.
• Provide information in multiple formats (written, verbal, visual) to accommodate different communication needs.
• Work in coordination with venue management and the National Accessibility and Inclusivity team to address and solve any accessibility barriers.

• Natural interest in helping others and a heart for service; passion for delivering memorable fan experiences.
• Ability to maintain composure and organization in a hectic, loud environment.
• Flexibility and a one‑team mentality for any task.
• Understanding of ADA requirements and other accessibility standards; familiarity with various disabilities and their specific needs.
• Excellent written and verbal communication skills; ability to communicate effectively with individuals of diverse needs.
• Strong problem‑solving skills to address accessibility challenges and find effective solutions.
• Empathy and a people‑first approach.
• Position requires constant physical activity, such as walking, climbing stairs, lifting, and carrying equipment; preferably able to lift 30 lbs. using proper lifting techniques, though not mandatory.

We aspire to build teams that reflect and support the fans and artists we serve. Every day we promote environments where everyone can be themselves, contribute fully, and thrive…